Assistant Learning Management Systems Administrator

Posting Details
Candidate(s) recommended for hire are subject to a criminal background check.
Position Information
Position Title
Assistant Learning Management Systems Administrator
Announcement Summary
Fayetteville Technical Community College is recruiting for a new member to join our Learning Management Team and now accepting applications for a full-time Assistant Administrator!
The Assistant Learning Management Systems Administrator assists the Director of LMS Operations in the support of the College LMS users and assists with the administration of the LMS for the College's delivery of online instruction. The Assistant provides complex technical support to faculty and students related to the College's Learning Management system for online, hybrid, blended, HyFlex, and traditional courses through the use of instructional technologies. The Assistant develops and delivers professional development training in support of faculty related to the adoption of new technologies and updates to the LMS.
Duties
Duties may include, but are not limited to, the following:

• Provides technical support for all online Learning Management system instructional initiatives to improve learning outcomes, facilitate technology-rich teaching, and advance curricular innovation.
• Develops and provides LMS training to faculty.
• Supports LMS users, including faculty, staff, and students, and assists with the administration of the LMS.
• Develop and deliver new training materials in support of new technologies and upgrades within the LMS.
• Respond to student and faculty phone calls and email regarding ongoing LMS maintenance issues such as login, user accounts, and password retrieval.
• Provide in-person, telephone, and email support for faculty delivering course content through the College LMS.
• Provide real-time assistance to faculty experiencing technical difficulties with the Learning Management system.
• Interact with the online standards team to develop, implement, and assess FTCC's online academic courses and standards.
• Complete duties and responsibilities in compliance with College standards, policies, and guidelines.
• Complete all required training and professional development sessions sponsored by Fayetteville Technical Community College.
• Promote positive morale and teamwork within the functional unit and provide exceptional customer service to students, faculty, and community.
• Communicate effectively, both orally and in writing.
• Perform other duties as assigned.

Minimum Qualifications
Associate's degree from an accredited college in Business, Information Technology, Information Systems, or a related field.
Proficiency with a variety of Learning Management Systems, including Blackboard Learn and/or Blackboard Ultra, Microsoft Office 365, and Web browsers.
Experience in developing and delivering trainings in support of faculty.
Experience in a customer service related environment.
Experience in captioning.
Preferred Requirements
Full or Part Time
Full Time
College Pay Scale
Minimum starting salary $52,698.00 annually
Number of Months
12
Employee Benefits
• Health, Vision, Dental Insurance
• Property and Casualty Insurance
• Retirement Benefits
• Paid Leave, Paid Holidays
• Cafeteria Plan (IRS Code Section 125)
• Cancer - Intensive Care or Critical Care
• Employee Assistance Program
• Flexible Spending
• TRICARE Supplement Benefits
Posting Number
S92-23
Posting Detail Information
EEO Statement
The Fayetteville Technical Community College is an Equal Opportunity Educational Institution/Employer.
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Screening of applications will begin immediately, and the position will remain open until filled.
NOTE: All applicants under consideration for employment at Fayetteville Technical Community College will be required to complete a consent form that allows FTCC to conduct a criminal background check on your behalf so that you may be considered further for the position for which you have applied.
Three (3) Professional References Are Required.