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Responsible for the direct supervision of Senior Teller; perform a variety of duties to meet the business banking needs of business prospects and customers; implement strategies to achieve goals developed for the branch as part of the Community Banking Division's annual operating plan; ensure the branch's compliance with security, operating policies and procedures and outside regulatory requirements; ensure timely and accurate audits are performed according to company policies and procedures; organize the work, activities and Human Resources of the branch; directly supervise assigned personnel; communicate with appropriate management and staff personnel; perform customer service duties and provide periodic reports.
Responsibilities:
Qualifications:
Physical Requirements:
Requires the ability to lift 0-50lbs. on a frequent basis. Movement that may be required for a prolonged period of time, includes, but is not limited to: sitting, standing, bending, leaning, pushing, reaching and keying/data entry/typing as is common and typical in a branch/office environment.
Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.
Responsible for the direct supervision of Senior Teller; perform a variety of duties to meet the business banking needs of business prospects and customers; implement strategies to achieve goals developed for the branch as part of the Community Banking Division's annual operating plan; ensure the branch's compliance with security, operating policies and procedures and outside regulatory requirements; ensure timely and accurate audits are performed according to company policies and procedures; organize the work, activities and Human Resources of the branch; directly supervise assigned personnel; communicate with appropriate management and staff personnel; perform customer service duties and provide periodic reports.
Responsibilities:
- Direct and provide leadership to the branch staff as follows:
- Ensure the coordination of work, i.e., make certain that the work of the Teller Line is coordinated with other positions in the branch and with other Company departments.
- Assist the Branch Manager in creating a sales focus in the branch through contests, promotions, recognition and training.
- Assist Branch Manager in ensuring all employees are informed through regular branch meetings.
- Assume responsibility for the preparation of monthly branch audit reports, quarterly FDICIA reports and other related reports as assigned by the Branch Manager.
- Ensure the branch's Policy and Procedure Manuals are up-to-date. Review new policies and procedures with branch staff as needed.
- Perform a variety of duties to meet the business and consumer sales and services function of a community banking office of which the following are illustrative:
- Demonstrate ability to perform all account opening and platform procedures to provide support in non-cash transactions.
- Demonstrate ability to perform all transaction processing and teller procedures to provide support in cash transactions.
- Maintain a thorough knowledge of the features and benefits of all bank products and services in order to ascertain customer needs and to sell in conjunction with these needs.
- Maintain a thorough knowledge of the Company's operating policies and procedures which impact business banking.
- Assist in the implementation of strategies to achieve goals assigned to the department as established in the Community Banking Division's annual operating plan.
- Organize the work and activities of the branch office in order to achieve established goals.
- Directly supervise assigned personnel.
- Communicate with the Branch Manager and appropriate staff personnel in order to integrate activities.
- Provide timely periodic reporting to the Branch Manager and other appropriate groups or individuals as required throughout the bank.
- All other duties as assigned.
Qualifications:
- High School Diploma or GED.
- Minimum of three (3) years' experience in related banking or management position.
- Bi-Lingual (Spanish) proficiency strongly preferred.
- Proficient interpersonal relations, communicative, sales skills.
- Management and supervisory skills, a thorough knowledge of the features and benefits of all bank products and services, operating policies and procedures, laws and regulations.
Physical Requirements:
Requires the ability to lift 0-50lbs. on a frequent basis. Movement that may be required for a prolonged period of time, includes, but is not limited to: sitting, standing, bending, leaning, pushing, reaching and keying/data entry/typing as is common and typical in a branch/office environment.
Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.
