Asset Manager

Westward360 is seeking an experienced Asset Manager for its maintenance division located in Woodstock, IL. W360 offers a wide range of services, including property management, maintenance, leasing and brokerage. Our maintenance department specializes in multiple trade disciplines, including plumbing, HVAC, general construction, and fire safety services.

Day-to-Day Responsibilities

• Assess and prioritize incoming emergency and non-emergency maintenance requests based on urgency, providing trouble-shooting tips to prevent damage to client property.
• Proactively address problems and suggest solutions to clients and ensure all necessary information has been provided by client prior to dispatching
• Communicate directly with property managers, unit owners and tenants to schedule repairs, preventative maintenance, and other projects required to keep the company’s physical assets running smoothly and within budget.
• Responsible for a variety of administrative tasks related to work orders and client communication for sending proper notices.
• Support field staff by planning/scheduling work orders, and facilitating communication between field and client base. Provide understanding to clients as to what maintenance issues are occurring, and how they should be addressed
• Provide weekly reports to upper management
• Review work order notes to ensure all tasks were completed properly
• Record all job-related communication/updates in respective CMM softwares for client-facing updates in a timely manner
• Identify potential for additional work based on technician feedback

Qualifications

• High School or GED, B.S. Degree or equivalent preferred
• 2+ years of experience in maintenance-related supervisory role or dispatching
• Strong working knowledge of maintenance tasks and trade work
• Strong attention to detail, time management skills, communication/customer service, negotiating skills for handling clients.
• Must have excellent organizational skills and ability to multi-task several projects at one time
• CMM Softwares (Zendesk, Housecall Pro), G-Suite experience
• Authorized to work in the United States
• Valid driver’s license and reliable form of transportation

Compensation/Benefits

• Pay: $65,000.00/year
• Health, dental, and vision benefits after 60 days of employment
• 401(k) with up to 4% match
• Short-term and long-term disability at no cost to the employee.
• Budget for training / professional development.

We look forward to hearing from you!

EOE STATEMENT:

We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate and support diversity. Thank you for your interest in joining our Team. We are looking forward to receiving your resume.

*Disability Notice: Disclosure is divulging or giving out personal information about a disability. It is important for the employee to provide information about the nature of the disability, the limitations involved, and how the disability affects the ability to learn and /or perform the job effectively. The employer has a right to know if a disability is involved when an employee asks for accommodations. Deciding if, when, and how to share disability-related information with a prospective or current employer can be overwhelming but we ask to please request a required accommodation prior to your first date of work. *Please note, a doctor's note may be requested by Human Resources, depending on the accommodation being requested, on a case-by-case basis.