Area Vice President - Corporate Nc (Raleigh)

Job Complexity & Critical Skills

• Key employee liaisons between the client, brokers, principals, and RKW the Regional Manager must perform the job duties with a view toward projecting a professional and competent image:
• Position is fundamental to client retention and includes working closely with assigned Regional Manager, Sr. VP of Operations, CEO, EVPs, Accounting, Payroll, and/or the Developer to manage the account & facilitate solutions to operational problems within the property.
• Strong administrative skills, customer service practices, financial management, and supervisory experience are required.
• Capable of handling diverse portfolio; as maximum management responsibility shall not exceed three to four (3-4) individual clients.

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

• Monitor property operations, including leasing, collections, resident services, maintenance, administration, and policy and procedures to ensure compliance while supporting the community’s established goals and driving value.
• Lease-up expertise is a mandatory requirement, but the successful candidate must also have experience managing a wide spectrum of property types and situations including workforce housing properties, rehab/renovations and distressed/turnaround properties.
• Strong asset management analysis of property performance using Excel required, and advice as to the direction of markets and sub-markets in the region.
• Assist in prepare, implement and meet the annual operating and capital budgets and forecasts for assigned communities. Accurate and timely preparation of reports including financial reports, analysis, and budgets.
• Train, coach and mentor regional managers, and property managers. Participate in hiring process for key site positions Ensure adequate/appropriate staffing.
• Pro-actively notify management and owners of any capital plan.
• Implements and oversees compliance with all regulatory agency policies and Tenant Selection Plan requirements (i.e. Fair Housing and Occupancy compliance).
• Conduct regular site visits to evaluate market readies, rents, delinquencies, and lease renewals. Hold team meetings. Ensure communities assigned receive necessary training and adhere to established company standards including customer service.
• Overseeing the policies and procedures in line with corporate practices.
• Client liaison and relationship management with owners.
• Report and Discuss new ideas and staff performance on a regular basis with Senior Manager.
• Oversees weekly / monthly reporting to owners as well as any regulatory reporting
• Maintain detailed knowledge of market and sub-market through networks established/maintained with significant competitors.
• Demonstrated experience leading a team. Ability to make goals and deadlines clear, motivate through words, develop strong teamwork, and provide direction when necessary.
• Excellent understanding of accounting practices and procedures with prior work experience in financial analysis and budgeting
• Must be a capable planner and have the ability to successfully multi-task.
• Is personable, professional; detail oriented and organized.
• Must be entrepreneurial and willing to travel as needed to execute investment strategies on the portfolio properties. Must have reliable vehicle, insurance and good driving record.

SUPERVISORY RESPONSIBILITIES:                                         

Directly supervises employees in the department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:                                      

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Ability to manage multiple projects with multiple scopes of work in a large geographic area.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports affirmative action and respects diversity.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
• Quantity - Completes work in timely manner; Works quickly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.
• Initiative - Takes independent actions and calculated risks; Looks for and takes advantage of opportunities.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE:                                                   

Bachelor's degree (B. A.) from four-year College or University; and 15 years related experience in property management with significant marketing or managerial responsibility, and supervisory experience in multi-family environment as a Regional Manager. Must have CPM (or in progress). Excellent customer service skills while maintaining the highest standards of professionalism

COMPUTER SKILLS:                                             

To perform this job successfully, an individual should have knowledge of Accounting software (RealPage/OneSite); Contact Management systems; Human Resource systems; Internet software; Payroll systems; Project Management software; Spreadsheet software and Word Processing software, Must be proficient with MS Office Suite: Outlook, Excel, Power point, etc.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Some lifting; typically 25lbs. or less.

- Ability to climb up to four flights of stairs to access units.

- Ability to walk several acres to tour the community.

- Ability to stand for long periods.

- Ability to sit at a desk for long periods.

- Must be able to travel 50% or as needed

WORK ENVIRONMENT: 

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions (non-weather); working near moving mechanical parts; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather).
• The noise level in the work environment is usually moderate.
• This is a drug-free workplace.