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Form of work
The opportunity:
The Area Operations Manager (AOM) is primarily responsible for supporting the Vice President of Operations with the day-to-day management of our amazing care teams, executing on specific program developments, care team rollouts, and other operational projects to drive the success of BetterVet. This position is a great opportunity for someone with experience in multi-site management who wants to apply their skills in the veterinary startup space. We're on a mission to provide a better veterinary experience for pets, their families, and our veterinary care providers through mobile veterinary services, and the AOM plays a key role in achieving that goal.
* THIS IS A REMOTE BASED POSITION WITH UP TO 50% TRAVEL
What you'll do:
- Serve as the on-the-ground BetterVet coach and champion for our mobile veterinary care teams
- Visit and work with your care teams in the field. (Estimated travel 50% of the time)
- Act as the first point of contact for teams in the field in the event of a problem in their day (ie: flat tire, issue with equipment etc.) and manage their schedule change needs
- Be a point of contact for Care Teams for operational, scheduling, HR, and technology concerns
- Lead performance management and reviews of care team employees, with the support of your VP and the National Medical Director
- Ensure the Care Team employment schedules are managed effectively, including monitoring and approving PTO and timecard activities
- Organize relief coverage for doctors and technicians
- Partner with Care Team Liaisons to manage daily schedules
- Onboarding and Training including areas covered, scheduling, programming and conducting follow-ups and check-ins for Care Teams
- Support in rollout and communication of BetterVet initiatives and act as liaison for other BetterVet teams
- Partner with Operations team on regional projects, priorities, goals, and needs
- Communicate via multiple platforms (Google Chat, email, text, phone, etc.) to support your region
- Be available to manage the above during extended work-day hours and weekends
You'll be a great fit if you:
- Have 2 plus years of multi-site operations management experience (required)
- Have a high level of team engagement and a "culture-first" approach
- Possess a balance of data driven decision making with a high level of emotional intelligence
- Have the ability to navigate unique and different cultures in a decentralized environment
- Possess a self-directed attitude and an ability to work independently; take ownership and meet or exceed deadlines
- Communicate effectively, both verbally and in writing and use digital platforms effectively extensively
- Demonstrate sound judgment and employ effective and fair decision-making abilities with those you manage and work with
- Take a problem-solving, think outside the box approach to challenges, particularly when it comes to technology and performance management optimization
Expectations of Time & Travel:
- This is a remote based position. You must live in your service area, the state of California.
- An estimated 50% of your time will be spent traveling to meet with your care teams.
WHAT YOU CAN EXPECT FROM US
Your happiness and well-being matters! Weoffer a wide array of benefits and programs including:
- Competitive salary, estimated range of 85k - 100k depending on experience
- Generous PTO
- Healthcare, dental and vision starting on the first day of your employment
- Employee Assistance Program (EAP) for 24/7 support at no extra cost - guidance for navigating mental health, financial or legal concerns
- 401(k) matching
- Employee referral bonus
- Employee discount
- Paid parental leave
- Career advancement opportunities
ABOUT US
BetterVet is a national mobile veterinary practice. Our mission is to provide a better veterinary experience for pets, their families, and our veterinary care providers. BetterVet's culture is empowering, supportive, and allows for excellent work/life balance. We believe that input from all voices informs innovation and strengthens our business. As such, we are dedicated to employing people from various backgrounds with unique experiences and perspectives.
BetterVet provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
