Appointment Scheduler

Medical Appointment Telephone Agent

Job responsibilities:

• Respond to incoming phone calls for all sites promptly and with exceptional quality.
• Triage clinical calls, ensuring all appropriate questions are asked and documented, recommending an appropriate course of action.
• Uncover the actual needs of patients through branching questions.
• Appropriately schedule patient appointments based on physician guidelines, patient symptoms, and appointment availability.
• Clearly and concisely document every patient request and pertinent information via EMR so that practice can successfully respond to patient needs.
• Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
• Coordinate work efforts with other team members to achieve an efficient workflow and time adherence within the office.
• Maintain proficient knowledge of 16+ site protocols and 50+ physician schedules/changes to ensure appropriate information is provided to patients.
• Perform other office duties as assigned by the manager.
• Qualifications:
• Minimum High School Diploma or GED required.
• Customer service experience.
• Minimum of one year of experience working in a healthcare or call center setting.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Medical specialties:

• Urology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person