Address
Form of workRepublic Services is a leader in Environmental Services, partnering with customers to create a more sustainable world.
We are Sustainability in Action — our promise to be environmentally responsible and to help our customers be environmentally responsible too.
Why choose Republic?
Joining Republic isn’t just about taking on a new job, it’s about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.
As a company, we are proud of our values and encourage those who share in our aspirations to join our team:
- We protect our colleagues and communities through safe practices everywhere, every day.
- We are committed to serving our customers and communities by going above and beyond to exceed expectations.
- We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.
- We are driven to deliver results in the right way.
- We encourage a human centered culture that honors the unique potential and dignity of every person.
Position Summary: The Application Support Supervisor is responsible for overseeing the day-to-day tasks and activities of the people and technologies that provide support for the application software that our user base is dependent on. This role leads the team responsible for troubleshooting incidents and fulfilling application specific service requests as well as analyzes the team’s overall effectiveness and provides individual coaching along with professional development advice to the members of the team.
The Application Support Supervisor also leverages various toolsets to create, distribute, present, and review reports and findings to individuals and management and in addition, helps with identifying opportunities to improve service delivery as it relates to supporting the applications assigned.
Principle Responsibilities:
- Reviews the inputs and outputs of the employees on the team and the technology supporting the applications assigned.
- Creates and reviews reports to identify trends and highlight training opportunities.
- Assists teams in solving complex issues and requests, including hierarchical escalations.
- Keeps teams and stakeholders updated on changes to existing processes and workflows.
- Actively coaches employees on documented processes or procedures.
- Creates and reviews statistical performance reports with assigned teams and technology owners.
- Ensures direct reports are using downtime productively by improving their knowledge of the user environment or improving their technical skill level.
- Identifies opportunities to improve service delivery of the applications assigned.
- Onboards new team members and ensures they receive the tools and training needed to be successful.
- Performs other job-related duties as assigned or apparent.
Qualifications:
- 4 years of experience with knowledge management methodologies and toolsets.
- 4 years of experience writing SQL queries to retrieve and manipulate data.
- Advanced level IT certification in a specialty area (Technical, Process, etc.).
- Comprehension of ITSM frameworks in relation to service delivery.
- Understanding of agile and traditional project management processes.
- Demonstrated ability to coach employees and motivate high performing teams.
- Foundation level certification in IT Service Management.
Minimum Requirements:
- 4 years of experience with ITSM processes and toolsets.
- 4 years of experience supporting enterprise level applications in a virtual support environment.
- 2 years of experience with problem identification techniques.
- 2 years of experience with creating and analyzing reports to support service delivery.
Rewarding Compensation and Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
