Address
Form of work
SalaryScheduled Hours
40Position Summary
Provide comprehensive support for several University Enterprise Applications. Analyze complex relationships across various system platforms. Interact with a broad range of clients to provide support. This position is a part of a high volume call center serving students, faculty, staff and university collaborators.Job Description
Primary Duties and Responsibilities
- Complete extensive training.
- Act as subject matter expert to provide comprehensive phone support on the University’s primary administrative systems, this includes the Financial and Procurement applications, Human Resources and Payroll, Recruitment , Grant Administration, Alumni Relationship Management, Space Management, Identity Management, Compliance Management and Learning Management applications.
- Document all transactions with clients via a ticketing system from initial documentation, to potential elevation, to resolution. This includes all activity required to provide customers service excellence in a high volume call center serving students, faculty, staff and university collaborators.
- Provide all Access Management to administrative systems security including reviewing and processing requests and setting up access. This includes changes relating to new hires and terminations and the reporting required to manage this process. Accomplished in a timely fashion to ensure audit compliance.
- Provide formal class room training on critical Administrative applications and develop both online and class room training content. This includes ad hoc training that may be requested by the clients. In addition this position provides testing with regard to upgrades to all the applications supported.
- Perform other duties as assigned.
Working Conditions
- This work is normally performed in the Information Service & Technology office.
- This position requires occasional lifting of 25-50 lbs., shiftwork, ability to work in a multi-level office building and to use stairs with no elevator, and the ability to travel to on and off-campus locations.
Preferred Qualifications
- Bachelor's degree in business/accounting.
- Experience in accounting / finance area.
- Experience in a customer service help desk environment.
- Experience in a higher education technology environment.
- Knowledge of University administrative systems.
- Demonstrated ability to work in a team-oriented environment.
- Ability to work independently with a high degree of reliability, accuracy and productivity.
- Prioritization skills and the ability to manage multiple customer requests simultaneously.
- Great attention to detail.
- Ability to handle confidential information responsibly.
- Excellent interpersonal communication and telephone skills.
- Proficiency in the operation of office equipment, including PC.
- Ability to communicate and work well in a changing environment.
- Able to develop and deliver administrative systems training.
- Excellent customer service, documentation skills, training ability, phone support experience.
- Demonstrated ability to work in a team-oriented environment.
- Ability to understand Fund Accounting, Payroll, Human Resources, Research Administration and Access Management.
Required Qualifications
Associate degree in a related field plus two years of experience or equivalent combination of education and experience.
Grade
G10-HSalary Range
$24.97 - $38.71 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement
Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
