Epic Credentialed Trainer, Is&T

The GW Medical Faculty Associates (MFA) was incorporated in July 2000 as a not-for-profit, physician-led practice group. The organization functioned as an independent organization in support of The George Washington University School of Medicine and Sciences as a multi-specialty physician practice group. The GW MFA has grown to become the largest independent academic physician practice in the Washington, DC metro region with 375 physicians and 100 APP providers. In 2018, the MFA bylaws were revised to allow The George Washington University to serve as the sole corporate member while the MFA retained independent 501c3 status. The purpose of the change was to ensure alignment between the MFA and The George Washington University. Please note this position is on-site. Our training locations are in Arlington and downtown DC.
MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.
The GW MFA's leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.
Please note this role is on-site training will occur at our Fairfax, Virginia office or our downtown DC location.
Position Summary
Please note this position is on-site. Our training locations are in Arlington and downtown DC.
The Credentialed Trainer works with the training manager and principal trainer(s) to deliver and maintain the training program for the roles in the application(s) assigned. Credentialed Trainers must have a solid understanding of the operations of MFA's practices relevant to their application(s), including clinical documentation, orders, scheduling, patient-clinic communications, result routing, charge entry, coding, claims to process, and patient billing. In addition to leading classes, Credentialed Trainers are responsible for providing support and informal training to end users. Credential trainers may be assigned application support roles working with application analysts.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Designs develop and maintain instructional materials.
• Facilitates and leads courses as assigned, including setup before each class, active facilitation of each class, and appropriate follow-up after each class.
• Maintains policy and procedure documentation in accordance with MFA standards.
• Shares feedback from others and help to incorporate feedback into existing training and training administration procedures.
• Maintains proficiency with current Epic features and current MFA feature deployment.
• Assists with building and testing of training environments and providing support and troubleshooting issues.
• Proficient in the use of Epic's security features, especially to block/unblock user accounts based on training completion status.
• Assists the Principal Trainer(s) as requested in preparing training lessons and printing materials.
• Presents information verbally and in writing in a clear and easy-to-understand manner.
• Follows up with trainees outside of the classroom to offer additional support.
• Serves as an expert educator to internal staff.
• Performs other duties as assigned.

Minimum Qualifications
Education

• An Associate's degree or higher in Information Technologies or a Healthcare discipline, or an equivalent combination of training and experience

Experience

• Prior experience with adult education and/or in a role conducting or being responsible for training.
• On-the-job knowledge and education/training experience.

Physical Requirements

• Stand, bend, twist, and reach above the shoulder frequently in an office setting
• Must be able to occasionally lift or carry and frequently push or pull up to 20 lbs. as part of the role
• Regularly exposed to healthcare settings that may require personal protective equipment
• Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment