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Form of workWe are seeking an Application Support Developer to join our technology team located in the Board of Trade in the Loop of Chicago. The candidate will be responsible for supporting existing applications, incident tracking, development, monitoring, and supporting GUI apps. This is more of a programmer position than support.
Responsibilities:
Support existing applications -- Includes troubleshooting of proprietary software by analyzing log files, configuration files, database files, etc. Reproducing problems in non-production/production environment, and debugging code.
Server-side Support - Includes troubleshooting/debugging of over 300 production servers.
Utilizing SQL Analyzer to gather information for troubleshooting and resolving issues.
Incident tracking - Resolving and documenting issues through 3rd party CRM software (JIRA and Confluence).
Development - Implementing tools to be used by the Application Support team. Testing to proactively prevent production issues before they occur.
Monitoring applications - Gather metrics provided by vital applications to proactively determine system/performance issues. Develop tools to automate/maintain system uptime.
Supporting GUI applications - Resolving day to day client application issues. Supporting over 200 end users.
Core Projects:
Integrate the application monitoring system with our new Linux based applications.
Gathering data and metrics for a new pricing model.
Gather information and resolve multithreading issues related to a server side application used by over 200 users.
Goals/Objectives:
To internalize the flow of server/client related issues to the Application Support Group.
Maintain and update the monitoring system used to support all the vital applications/processes.
Gain an understanding of the system infrastructure for more efficient support of front end users.
Responsibilities:
Support existing applications -- Includes troubleshooting of proprietary software by analyzing log files, configuration files, database files, etc. Reproducing problems in non-production/production environment, and debugging code.
Server-side Support - Includes troubleshooting/debugging of over 300 production servers.
Utilizing SQL Analyzer to gather information for troubleshooting and resolving issues.
Incident tracking - Resolving and documenting issues through 3rd party CRM software (JIRA and Confluence).
Development - Implementing tools to be used by the Application Support team. Testing to proactively prevent production issues before they occur.
Monitoring applications - Gather metrics provided by vital applications to proactively determine system/performance issues. Develop tools to automate/maintain system uptime.
Supporting GUI applications - Resolving day to day client application issues. Supporting over 200 end users.
Core Projects:
Integrate the application monitoring system with our new Linux based applications.
Gathering data and metrics for a new pricing model.
Gather information and resolve multithreading issues related to a server side application used by over 200 users.
Goals/Objectives:
To internalize the flow of server/client related issues to the Application Support Group.
Maintain and update the monitoring system used to support all the vital applications/processes.
Gain an understanding of the system infrastructure for more efficient support of front end users.
