Developer Support Engineer - Generative AI Applications

Company Description
AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.
Job Description
AbbVie’s EPIC team is responsible for building and deploying scalable company-internal generative AI platforms and APIs to boost productivity and accelerate scientific innovation. As a Developer Support Engineer on the EPIC team, you will play a vital role in facilitating internal software development leveraging EPIC’s LLM and generative AI tools. Your responsibilities will include meeting with developers, explaining features, helping developers debug their applications, and assisting with support tickets. Strong technical and communication skills are essential for success in this role.

IN THIS ROLE YOU WILL BE RESPONSIBLE FOR:

• Act as the primary technical liaison between the EPIC team and other development teams at AbbVie
• Understand, share, and contribute to API documentation for the tools developed by the EPIC team
• Understand and communicate to developers the limitations of large language models (LLMs)
• Assist in debugging applications trying to interface with those APIs
• Assist in resolving support tickets in cases where API behavior is unexpected
• Promote the EPIC team’s products and foster adoption within the organization
  Qualifications

TOOLS AND SKILLS YOU WILL USE IN THIS ROLE:

• Python
• Strong communication skills regarding technical concepts
• AI Applications
• REST API development and consumption skills
• System design and software development skills

EXPERIENCES THAT MAKE YOU A STRONG FIT FOR THIS ROLE:

Required

• Bachelors degree in relevant field and at least 5 years relevant experience OR Masters degree in relevant field and at least 4 years experience.
• Strong technical background with experience in software development
• Excellent written and verbal communication skills, with the ability to convey complex technical information concisely and clearly
• Ability to clearly explain software tools and APIs
• Experience with AI applications and understanding of LLMs

Preferred

• Experience with other languages (e.g. Java) preferred
• Experience working in a biopharmaceutical or life sciences company