Application Support-Lead Developer

Accertify is the trusted partner to the world's leading eCommerce brands. With industry-leading fraud prevention and digital identity offerings, we help our clients grow revenue and protect against loss. When you join Accertify, you become part of the digital solution to enable legitimate eCommerce, delivering peace of mind to merchants and their customers across the globe. #TeamAccertify provides a solution merchants trust and a career you can trust.
Accertify is a wholly owned subsidiary of American Express--which means our team has access to the amazing perks and benefits offered by our parent company. We are proud to be #TeamAmex and #TeamAccertify.
Accertify is growing, and we are looking to add an Application Support Lead Developer to our global fraud-fighting team.
How will you make an impact in this role?
As the Lead Developer, you will work directly with Development, Infrastructure, and Support teams to solve issues in a fast-paced, 24x7x365, highly transactional SaaS environment that relies on cutting-edge technologies.
Essential Duties and Responsibilities:
• Diagnose problems with our Web-based enterprise application and various vertical applications
• Troubleshoot issues on a large SaaS environment built on Linux and Java
• Documentation of processes involved with support duties for internal customers and end-users
• Contribute to writing and in-person root cause analysis meetings as part of process improvement
• Operate and support a large SAAS platform based on Java and Linux
• Participate in the development and testing of internal tools, scripts, and other coding projects
• Work closely with peer teams to deliver high availability and optimum performance for customers
• Work with application developers, support, and our QA team to isolate customer issues
• Diagnose and Analyze issues reported by clients
Qualifications:
• Solid experience supporting a Saas environment product with external customers
• A keen analytical, structured, and detail-oriented approach to problem-solving and troubleshooting
• Practical familiarity with the differences between object-oriented programming and functional programming
• A demonstrable understanding of Java, understanding of Groovy and/or Python are required
• Experience with at least one RDBMS, preferably Oracle or Postgres, and commensurate skill in writing SQL scripts
• Working knowledge of industry-standard formats, especially XML, CSV, and JSON; this includes understanding of character encodings like UTF-8 and ISO-Latin 1
• Familiarity with the concepts of hashing, symmetric encryption, public key encryption, and SSL/TLS
• Basic understanding of common networking components and topologies in standard Web application environments
• Knowledge of the basic Web technologies: HTML, CSS, JavaScript
• Experience in Linux OS and command-line operations
Technical Requirements:
• Minimum of 3 years of experience building web service API's or UI's
• Minimum of 3 years of experience in highly scalable, high availability environments supporting high transaction volumes. An understanding of the technical challenges and requirements of such environments
• Minimum of 3 years of experience with at least 2 of the following application servers: WebLogic, WebSphere, Tomcat, or JBoss
• Minimum of 3 years of experience with at least 2 of the following relational databases: Oracle, MySQL, SQL Server
• Experience supporting and/or debugging mobile applications written in Objective-C for iOS, and/or in Java for Android a PLUS
• Experience working with customers to explain complex technical concepts
• Familiarity with NoSQL databases
• Passion for software engineering, mobile security, and writing clean, maintainable code
• Proven problem-solving skills, the ability to roll up your sleeves and tackle hard problems with little technical direction or oversight
• Customer-first attitude and strong written and verbal communication skills
• Adept and comfortable working in a rapidly changing environment required
• Bachelor's degree in computer science or equivalent work experience
Qualifications
Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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