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Salary: Responsibilities:
Equal Opportunity Employer
The H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate.
- Report modification/creation/customization
- Form modification
- Product creation
- System table maintenance
- Create custom queries
- User defined table creation & maintenance
- Workflow design/modification
- Create/modify system validations and stored procedures
- Create change control requests and present to change advisory board
- Lead and coordinate test releases, new builds and enhancements
- Test plan creation and execution
- Document and review new request and/or system enhancements
- Provide end user support for business systems, resolving inquiries and issues, escalating issues to senior support, as necessary.
- Assist in training and updating job aids
- Communicating updates, systems and business changes to stakeholders as needed
- Interact with vendors and contractors assisting to resolve any issues
- Work with business analyst to evaluate user requirements for changes or enhancements to existing business systems and provide specifications where needed
- Recommend improvements to business systems
- Bachelor’s degree or equivalent business experience preferred
- Advanced knowledge and experience in SQL, iSQL, InfoMaker, PowerBuilder, Adobe Acrobat Pro, Sybase Central, RDP/remote desktop
- Minimum 4 years SQL and report creation experience
- Proficient with O365 and MS Office applications
- Ability to develop test plans and coordinate testing across multiple users and teams
- Experience in business solutions or operations analysis preferred
- Ability to diagnose user and application problems
- Experience developing materials and training users either in-person or remotely
- Effective communicator with strong written and verbal skills
- Strong individual contributor that requires little supervision
- At least one year’s experience Insurance industry a plus
- Great customer service skills, ability to research a problem prior to asking for assistance, willingness to learn, team player, work independently
About Our Company
The H.W. Kaufman Group is a global, forward-thinking specialty insurance organization that includes 15 companies with more than 2,000 professionals at 60 offices across the U.S., Canada and UK. With an ever-broadening group of companies in our portfolio, there is simply not a more unique professional experience in the specialty insurance business than joining one of the H.W. Kaufman Group organizations.
Equal Opportunity Employer
The H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate.
