Application Administrator

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. In addition to rewarding careers and professional development opportunities, we offer unmatched benefits and competitive wages in a stimulating environment that will provide you with the flexibility and training tools to grow.

The Application Administrator acts as an administrator for HRT's enterprise software systems in the realm of Intelligent Transportation Systems and plays an important role in technical software support and implementations.  This person has responsibility for working with Application Services and IT team to ensure enterprise applications operate in a manner that enables HRT staff to meet organizational goals for increased ridership and improved operational efficiency.  This person must take a broad, cross-departmental view of the organization, understand transit, organizational and departmental policies, processes and procedures to leverage system capabilities and promote effective use of the enterprise applications to meet organization goals and needs.

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

• Work with Application Services team in the technical support of enterprise applications and databases.
• Identify and resolve systems issues. Work with the system users to understand, resolve, document, and ensure proper follow-up to issue resolution.
• Collaborate with network and server infrastructure teams when troubleshooting issues.
• Monitor application performance and uptimes.
• Document modifications to software and hardware configuration and related procedures.
• Serve as contact/liaison between functional users, vendors, and Application Services team.
• Provide application-level technical support, bridging the gap between the user and Application Services team.
• Work with system vendors to resolve issues as needed.
• Provide recommendations to Application Services team on departmental needs related to applications for additional training, report customizations, system enhancements, upgrades, etc.
• Application user and profile management.
• Maintain plans and processes to ensure system availability.
• Maintain current knowledge of relevant technologies.
• Collaborate with Application Services and other teams in activities associated with system implementation, maintenance, and upgrade activities.
• Develop an in-depth knowledge of public transportation definitions and terminology by utilizing various resources like APTA, TCRP, FTA, and NTD.
• Maintain records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.
• Performs on-call duties on rotation schedule as per established policies.
• Performs all other related duties as required.

Required Knowledge, Abilities and Skills essential to Job Functions:

• Strong analytical and problem-solving skills and excellent computer skills required.
• Strong communication and interpersonal skills are essential.
• Working knowledge of enterprise applications, databases, terminology, processes, and an understanding of software application system concepts.
• An understanding of transit scheduling concepts and operations dispatch functions is strongly desired.
• Direct experience administering transit-specific applications such as HASTUS, TransitMaster, and Trapeze EAM is strongly desired.
• Experience using GIS/mapping programs such as ESRI ArcGIS, MapInfo, and geospatial analysis functions desired; experience administering ESRI applications preferred.
• Experience using Crystal Reports, MS Excel and other report generation tools is desired.
• Knowledge of SQL.
• Ability to work independently and use good judgment in decisions affecting application administration.

Required Software Knowledge and Skills essential to Job Functions:

Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected.

Software applications:

HASTUS, TransitMaster, Trapeze EAM, Crystal Reports

Safety Responsibility:

Perform all job duties and responsibilities in a safe manner to protect self, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures and policies. Take an active part in reporting unsafe conditions and any hazards within the workplace to their Supervisor, Manager and/or the Safety Department.

Training and/or Education:

BS in Computer Science, Systems Engineering, Information Systems or Related Field.

Required Experience:

Previous work experience in applications administration with emphasis on supporting transit specific applications such as HASTUS, TransitMaster, and Trapeze EAM.  A background in transit scheduling/planning/operations, information technology or intelligent transportation systems strongly preferred.

Licenses or Certificates:

Possess a valid Driver's License.  Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).

Special Requirements:

This position is classified as essential personnel.

FLSA Status:

Exempt

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Unusual Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Work involves meeting multiple demands on a timely basis.  Duties may require some seasonal overtime.  The nature of the job may require providing assistance to Enterprise Application users (primarily by phone, but occasionally in person) in the evenings and on weekends.