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Form of work
SalaryTitle: Application Administrator – End User support
Location – Remote (but must agree to work MST hours)
Type: Contract
Industry: Waste Management
Experience Required: 5 years of experience with administrating and supporting End User applications
The Application Administrator is responsible for supporting digital platform initiatives related to the integration of our online portal for customers.
QUALIFICATIONS:
- Minimum 5 years of experience with administrating and supporting End User applications (e.g. Post Collections, Order to Cash, Fleet Management, Finance, Human Resources ).
- Demonstrated ability to use structured query language (SQL) to query and manipulate data .
- Experience writing reports, business correspondence, and End User procedures/manuals .
- Excellent time management and ability to work remotely with team members across multiple time zones.
- 5 years of business systems analytical experience , including the ability to flow chart processes .
- Experience with SOX audit controls .
- Background in finance operations/applications (Preferred)
- Experience with scaling software – e.g . Trux, Pc Scale, AMCS (Preferred).
RESPONSIBILITIES:
- Configures and supports complex software application issues experienced by End Users promptly and professionally.
- Serves as the primary point of contact between IT and assigned functional business areas for routine application configuration improvement projects.
- Partners to diagnose and resolve complex software application issues escalated by other members of the software application team.
- Ensures that accurate and effective solutions are provided to End Users and that End User support needs are met with a consistently high quality of service.
- Engages appropriate IT and business resources to resolve technical issues and support business processes while updating users on progress toward resolution.
- Acts as a coach and mentor for newer or less experienced team members.
- Performs IT-related activities for projects to support the company priorities within the Post Collections space.
- Identifies and recommends system modifications to reduce user issues.
- Conduct user acceptance testing for enhancements/modifications to the platform.
- Fully documents each issue and resolution using the incident tracking system.
- Apprises team, peers, and management of any new support issues in a clear and timely manner.
- Documents processes and procedures for training IT team and End Users.
- Performs other job-related duties as assigned or apparent.
