Apartment Leasing Manager/Renewal Specialist

POSITION SUMMARY:

The Leasing Manager is responsible for overseeing the entire leasing function including prospecting and closing sales and meeting monthly sales (new leases and renewals) quotas.

MAJOR DUTIES:

PRIMARY RESPONSIBILITIES

• Collaborate with Property Manager in recruiting, training and evaluating of leasing team.
• Ensure all new leasing agents are appropriately onboarded and trained for their positions. Personally know, teach and hold team accountable to the company’s goals and standards.
• Create a positive work environment and develop a high-performing leasing team.
• Effectively evaluate direct reports and make hiring/promotion/termination recommendations accordingly.
• Lead team in providing great customer service to residents with particular attention to move-in experience, friendliness of the staff and properly addressing resident concerns.
• Ensure that model apartment units are ready and available for show/tour on a daily basis.
• Generate and follow-up on sales leads, conduct tours of the property/specific units and obtain prospect information.
• Participate in inside/outside sales activities (open houses, promotions, etc.) to generate leads
• Achieve monthly targeted goal percentages for qualified new leases following established terms and procedures; must reach a closing ratio of at least 30%
• Complete required leasing contracts and collect first rent payment
• Develop and maintain an on-going resident retention program and play an active role in the renewal process; meet renewal quotas
• Maintain updated knowledge on current market conditions, rental rates, sizes, locations, floor plans and all amenities of the property and the ability to train others
• Efficient and timely processing of all administrative forms, reports, resident and property files

• Responsible for reporting unusual circumstances regarding the property or residents
• Properly field/address all inquiries made to the office (prospects, residents, vendors, etc.)

SUPERVISORY RESPONSIBILITIES:

• Manage staffing, training, and performance evaluations of 2+ direct reports.

QUALIFICATIONS:

• Associates (2 yr) Degree in business, sales, marketing or real estate OR 2-4 years of experience as a leasing consultant or similar job function in the property management or real estate industry in lieu of a degree
• One or more years of managerial experience preferred

• Proficient with Microsoft Office (Outlook, Word and Excel) and ability to learn various other software. Knowledge of Yardi Voyager or other property management software highly desirable
• Ability to read and interpret documents such as lease agreements, safety rules and other related documents
• Mathematical proficiency to calculate discounts, interest, commissions, percentages, etc.
• Working knowledge and compliance with of Fair Housing laws and regulations.
• Outstanding sales presentation skills, both face-to-face and via telephone with solid closing skills.

• Strong organizational and time management skills with a high attention to detail is essential.
• Outstanding interpersonal and communication skills to successfully interact with multiple constituencies and diverse groups of people.

• Demonstrate independent, mature judgment; conveys a professional image and attitude.
• Ability to effectively manage moderate to high levels of stress.
• Ability to work a flexible schedule that includes evenings, weekends, and some holidays.
• Ability to work extended hours if needed
• Must have reliable transportation and possess a valid driver's license.

PHYSICAL REQUIREMENTS:

• The physical requirements of this position are related to a standard office environment. Must be able to utilize a phone, computer and screen, and other office equipment. While performing the duties of the job, the employee is required to hear, talk, reach, stoop, or kneel, and sit. Must be able to walk for extended periods of time under various weather conditions to tour the property. Must be able to occasionally lift up to 25 pounds.

#PPC