Address
Form of work
SalaryPosition Information
Posting Title
Animal Services Supervisor - Veterinary Services
Job Requisition Number
COA091066
Position Number
104126
Job Type
Full-Time
Division Name
Customer Services
Minimum Qualifications
Education and/or Equivalent Experience:
- Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field, plus three (3) years of relevant experience, including one (1) years of experience which was in a lead or supervisory capacity.
- Experience may substitute for education up to the maximum of four (4) years.
Licenses or Certifications:
- Valid Texas Class C Drivers License.
Notes to Applicants
Who Are We?
Austin Animal Center‘s mission is to protect the health, safety, and welfare of our animals by providing shelter, care, and lifesaving efforts. We are located in the largest No Kill community in the country and maintain a live outcome rate of 95 percent and above. As the City of Austin’s municipal shelter, the Austin Animal Center strives to protect the health and wellbeing of residents and their pets, through rabies control, the sheltering of stray or lost pets, fostering and adoption programs, and the enforcement of animal-related laws.
What is the Job?
The Austin Animal Center is seeking someone who will share our commitment to deliver exceptional service and care to our guests on a daily basis while making sure they are healthy. The Animal Services Supervisor – Veterinary Services, under the direction of the Shelter Veterinarian, is the leader of our Veterinary Technicians team’s business operations and activities and the person that keeps these teams moving forward. The position will plan, assign, and supervise work of assigned program staff and will provide advice, counsel, training and support to the Veterinary Technicians who provide surgical assistance to the Veterinarians.
The successful candidate will have experience with performing quality control reviews of work assigned to personnel; managing Veterinary Services contracts and large budget and ensuring compliance with unit procedures, policies, and protocols.
This position is considered essential and may be required to report to work in extreme weather conditions (heat, cold, rain) or in a community emergency response situation.
Additional Duties:
- Assist in developing policies and procedures for assigned areas of responsibility.
- Assist in budget preparation and utilization and tracking of resources.
- Perform administrative functions and special projects.
- Maintain clear and accurate records.
- Contribute to the programs and services that support the shelter’s live outcome goal.
The successful candidate will have experience with performing quality control reviews of work assigned to personnel; managing Veterinary Services contracts and large budget and ensuring compliance with unit procedures, policies, and protocols.
This position is considered essential and may be required to report to work in extreme weather conditions (heat, cold, rain) or in a community emergency response situation.
Driving Requirement:
This position requires a Valid Texas Class C Drivers License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite.
To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
Regarding Your Application:
- Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
- A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.
- A résumé is required but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers.
If you are selected to interview:
- Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference.
If you are selected for hire:
- You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses.
- A Criminal Background check (CBI) will be conducted.
Additional Information:
- Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ASO worksite – including construction sites, parking lot, or in any personal vehicle located on the premises.
- Please Note this posting may close any time after 7 days.
Pay Range
$27.16 – $32.87 per hour
Hours
This position will work 40 hours per week and will include at least one weekend day in the weekly schedule. This position will be required to work some City of Austin holidays.
This position is classified as “essential” and will be required to work during bad weather or emergencies when the City is otherwise closed.
This position is classified as “essential” and will be required to work during bad weather or emergencies when the City is otherwise closed.
Job Close Date
03/15/2024
Type of Posting
External
Department
Animal Services
Regular/Temporary
Regular
Grant Funded or Pooled Position
Not Applicable
Category
Professional
Location
7201 Levander Loop Bldg A Austin, TX 78702
Preferred Qualifications
- Prior experience supervising or leading a team and providing regular feedback and diffusing conflict within a team.
- Prior work experience managing schedules and delegating team assignments.
- Demonstrated experience working in a fast paced, high stress environment and managing emotions and competing priorities.
- Prior experience with budget planning, budget management, and purchasing.
- Licensed or Registered Veterinary Technician or ability to obtain license within 6 months of hire.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Coordinates unit activities with other divisions by evaluating operational needs and assignment of work activities. Develops operating procedures. Tracks operating information and write technical reports.
- Ensures compliance with unit procedures, policies, and protocols.
- Resolves customer conflicts and provides options to ensure customer satisfaction.
- Develops, revises, and implements standard operation practices, policies, and procedures for the unit. Determines goals, objectives, and resources requirements for the activities of the unit. Prepares performance measures, data, and reports for management review.
- Assists with planning, developing, organizing, evaluating, and monitoring the unit’s budget.
- Plans, develops, organizes, evaluates, manages, and monitors the unit’s programs, projects, and activities.
- Orders supplies, maintains inventory, makes purchases, monitors contracts, and recommends capital expenditures.
- Maintains and updates automated record keeping and files.
- Prepares, as necessary, notifications for the news media.
Responsibilities – Supervisor and/or Leadership Exercised:
- Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of animal and rabies control laws and ordinances including care, restraint, quarantine, animal behavior, anatomy, hygiene, nutrition, first-aid, and customer service.
- Knowledge of humane and safe animal care.
- Knowledge of good customer relations dealing tactfully and professional with customers and public in emotional or adversarial conditions.
- Knowledge of supervisory and managerial techniques and principles including the evaluation of others and conflict resolution.
- Skill in establishing and maintaining good working relationships with other employees and the public and making effective use of community resources.
- Skill in data analysis and problem solving.
- Ability to communicate effectively oral and in writing to respond to inquiries and prepare and present information.
- Ability to demonstrate leadership, management, and human relations skills to facilitate significant cultural and organizational change.
- Ability to guide, train, monitor, evaluate, and provide feedback on the work of others.
- Ability to effectively manage projects and delegate responsibilities.
Criminal Background Investigation
This position has been approved for a Criminal Background Investigation.
EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within
the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
