Analyst – Customer Service

Job Title: Analyst – Customer Service

Division: Luxury Products Division

Location: Monmouth Junction, NJ

Reports To: Director, Customer Service

Who We Are: 

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Luxe our mission is to provide our consumers the best products and brand experience by making it unique. Our portfolio is composed of 21 brands including major brands, highly aspirational and multi-expert, such as Lancôme, Yves Saint Laurent, and Giorgio Armani.

What You Will Do:

Overall responsibility is to provide full service to our US & International affiliates to ensure timely shipments. This includes but is not limited to adherence to service level expectations, execution of order management and timely resolution of shipments matters and claims.

The Analyst would be responsible for:

• Manage order processing to ensure timely shipment of finished goods and accessories to our US and International affiliates. This includes shipment out of Charles Court IDC and direct shipments out of Asia. 
• Manage active communication with affiliates & DC and resolve order/shipment matters. Monitor all shipments to ensure shipments ship within the month.
• Liaison with the DC and GSOP on exception management (for example, order cancellation, shipment mode change, affiliate stock transfer) 
• Manage system changes & execute testing to ensure seamless at go-live (for example: new affiliate set up, system testing for affiliate NEO go-live)
• Maintain weekly shipment tracker and KPI reporting
• Evaluate and process distribution claims due to shortage, damage, shelf life, etc. 

• Identify opportunities for process improvements and implement projects

What We Are Looking For:

Required Qualifications:

• BS/BA degree in Engineering, Supply Chain Management, Business or other related field.
• 1-3 years experience in planning, inventory control, Customer Service or related experience

• Proficient in Excel
• Strong Analytical Skills
• Excellent communication, interpersonal and organizational skills
• Ability to handle multiple projects simultaneously with strong attention to detail
• Ability to build and maintain positive relationships with internal and external customers
• Ability to work effectively in a multi-divisional environment, demonstrating professionalism at all times
• Knowledge of SAP a plus

As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Additional Benefits Information As Follows:

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)  
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home) 
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)  
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)  
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)  
• Employee Resource Groups (Think Tanks and Innovation Squads)  
• Access to Mental Health & Wellness Programs   

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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