Customer Service And Planning Analyst

This position is responsible for supporting the Sales Reps and working on assignments with scheduling and estimating.

Job Functions:

· Maintaining a friendly customer relationship with High Profile Accounts as support person to CR Reps and liaison in the supply of packaging to accommodate production in multiple locations throughout the US, Canada and Mexico.

· Write customer orders received in various manners, ensuring that all required production and billing specs are included and accurate.

· Assist Sales Reps/CR Reps in processing of orders and plan completion based on customer provided forecasts.

· Coordinate sample needs with design team for new project development and quotation. Forward drawings and CAD samples to customer for necessary approvals.

· Process customer delivery requirements against WIP advising production planner, shipping and customer of changes as they occur.

· Coordinate inventory replacement for customers utilizing outsourced consignment warehouse facilities for JIT deliveries avoiding inventory outages and downtime.

· Maintenance and execution of forecasting and decision models

· Identify forecast risk and develop effective, flexible, and durable mitigation strategies

· Assist in reconciliation of information and input of data in various systems.

· Assist in development of job orders

· Participate in special projects as necessary.

Responsibilities:

· Meet with Sales Reps, Customer Service Reps, VP Sales and President to review account prices, upcoming changes and expectations.

· Travel as needed

Job Qualifications:

· College Degree, any major

· Excellent verbal and written communication skills

· Excellent Microsoft Office Skills, Strong in Excel is a must

· 3-5 years’ experience in service or sales

· Strong analytical skills

· Ability to work in a fast-paced environment with changing priorities

· Ability to work independently with flexibility and attention to detail

Salary: Based on experience

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Excel: 3 years (Required)
• Customer Service: 3 years (Required)

Ability to Relocate:

• Paterson, NJ 07524: Relocate before starting work (Required)

Work Location: In person