Analyst, Customer Service

Who We Are: 

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Consumers Products, our mission is to democratize the best of beauty, and for us, beauty has to be sustainable. Our division holds the world’s #1 beauty brand with L’Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, as well as NYX Professional Makeup.  

What You Will Learn:

This is a role within Customer Service with the goal of receiving, troubleshooting, and releasing work to our Distribution Centers while also looking for and working on initiatives to improve processes and streamline activities. 

This position will have a significant portion of their time dedicated to the day-to-day management of order flow for the assigned customer accounts while supporting key metrics and KPIs

Customer Service - Day-to-Day Responsibilities (~70%):

• Review orders submitted by accounts and release them to Distribution
• Communicate effectively with Customers, Inventory Management, Credit and Distribution Centers to facilitate order release and shipment.
• Respond to Customer and/or Salesforce inquiries, maintain order processing portfolio, problem solving
• Provide reporting based on needs of customer accounts and department
• Actively participate in cross-functional Logistics Teams to improve existing processes for efficiency
• Participate in Sales, Supply Chain and Departmental meetings

Customer Service – Additional Responsibilities (~30%)

• Optimize existing reports, analytical tools, data sources, database queries and procedures
• Develops sustainable solutions across groups
• Performs and participates in root cause analysis while recommending solutions/improvements 
• Leading and managing projects to drive improvements
• Presenting findings / solutions to Leadership

Education, Experience and Skills

• College Degree preferred
• Supply Chain / Logistics experience preferred
• Proficient skills in Excel, Word, and Outlook
• Excellent analytical skills with strong attention to detail
• Excellent communication, interpersonal and organizational skills
• Enthusiasm to work in a fast-paced, team-oriented environment
• Ability to present data collected and analyzed to key business partners
• Ability to understand the nuances of communicating effectively with Finance and IT
• Ability to seek effective and efficient ways to achieve results
• Ability to build and maintain positive relationships with internal and external customers
• Understanding when issues need to be escalated and provide summarized information to suggest/enable decisions

Specific Designations, Certifications or Licenses

• SAP experience is desired but not required
• PowerBi, Celonis Tableau, Analyzer is desired but not required
• Lean/Six Sigma Business Process Improvement experience is desired but not required

Competencies:

Analytical:

• Ability to analyze large data sets and conduct root cause investigations
• Functional (transactional) knowledge
• Calculated decision-making abilities
• Analyze current processes to identify opportunities for improvement

Interacts effectively:

• Listens and communicates well

Displays sensitivity to the L’Oreal Métier and demonstrates excellence:

• Focuses on completing work accurately and with high quality
• Sets high standards of performance for self and others

Achieves results:

• Pursues objectives with drive
• Stays proactive
• Acts with integrity

Manages complexity and demonstrates entrepreneurship:

• Reasons from multiple perspectives
• Makes decisions independently
• Takes initiative
• Multi-tasking

Additional Benefits Information As Follows:  

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)   
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)   
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)   
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)   
• Employee Resource Groups (Think Tanks and Innovation Squads)   
• Access to Mental Health & Wellness Programs    

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! 

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. 

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting

[email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.  

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