Alarm Programmer Support Technician - Level Ii (3764)

Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking services an Alarm Programmer Support Technician - Level II
POSITION RESPONSIBILITIES:
• Coordinate work efforts assigned; to include the data entry, data technician, onsite technicians, systems administrators, network engineers, and technician requirements.
• Receive calls, generate Service Request Tickets, and track repairs for all regional countermeasure systems at applicable Federal buildings as required VSS, x-ray, and magnetometer systems.
• Provide Service Request Ticket information to all necessary personnel in all applicable regions to pursue resolution.
• Provide a monthly report on all service work accomplished during the previous month by the 5th workday of the month following the performance of the work.
• Follow-up via phone and email on Service Request Ticket submissions within three days of submission to verify progress and actions outside our hands are completed and or follow through with from regions and or other Divisions.
• In the event of a failover, manually monitor alarm activity to assist dispatch operations.
• Install and program onsite alarm systems to assist with MegaCenter activity, testing, troubleshooting, and failover.
• Install and program the MegaCenter perimeter alarm system using the required remoting programming software provide assistance and training to level 1 contractor resources.
• Assist with wiring regarding the alarm systems, receivers. Provide instruction and review to MegaCenter employees and tours detailing the responsibilities of the AHD.
• Engineer and implement solutions and best practices for the AHD to improve customer service, accuracy, and efficiency using the available software and systems.
POSITION REQUIREMENTS:
• 5 to 7 years in the Alarm Industry
• High School Diploma
Certification from one of the nationally accredited and recognized organizations
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a diverse, team-oriented working environment and the opportunity to work with exceptional dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an EEO/AA employer. We invite resumes from all interested parties without regard to race, color, religion, creed, gender, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.