Address
Form of workSalary : $38,001.60 - $48,651.20 Annually
Location : 1200 Highway 6 South Sugar Land, TX
Job Type: Full-Time
Job Number: 2300583
Department: Airport
Division: Airport Operations
Opening Date: 04/25/2023
Closing Date: Continuous
Position Description
The City of Sugar Land is inviting customer service professionals who are interested in a full-time position as a Airport Services Representativeto apply to join our amazing City! This exciting position works Tuesday - Saturday 2 p.m to 11:00 p.m. including holidays. You will be given a hands on training at the start of employment with a modified schedule to meet training needs!
Why Should You Join Our Team?
We are a full-service municipality located approximately 20 miles southwest of downtown Houston that invests in our team and offers real opportunities for career growth. We pay our Airport Services Representatives a competitive salary of $18.27- $23.39 per hour, depending on experience. We also offer great benefits and perks, such as 9 paid holidays plus 3 floating holidays to use at your discretion, generous vacation package that starts to accrue on your first day, a robust pension plan to set you up for a fulfilling retirement, flexible work from home opportunities, a down-to-earth casual environment and dress code, and a positive team-oriented culture. Our full time employees have access to medical, dental, vision, disability, life and other insurance options on the 1st day of employment. If we have your attention... Please. Continue. Reading!
About The City of Sugar Land
The City of Sugar Land, a municipality with a population of 111,026, provides the highest quality of affordable services to meet the needs of its residents. Master-planned communities and welcoming neighborhoods enhance home values and create a sense of belonging. The community offers outstanding schools, libraries, civic organizations, entertainment venues, and other resources that make Sugar Land a great place to work, live and raise a family. Numerous high-profile regional and international corporations have chosen Sugar Land as a corporate home. Sugar Land's aggressive economic development program has created a business-friendly environment, one that includes a variety of incentives, including a corporate aviation facility.
We are proud to have been named one of the Top 50 places to live in the United States by The Press of Atlantic City, as well as the Best Texas cities to raise a family by Dwellics. We hire people based on their potential, not just their experience. We have an informal work environment but are serious about what we do. We believe that happy, talented employees add value to the City. We do our best to hire friendly, professional people who work hard and play well with others. We also promote a healthy work-life balance and personal development.
Summary of Duties
Are You a Good Fit?The ideal candidate must be able to provide the best possible levels of service to customers in a welcoming, friendly, and respectful manner. The goal is to make each customer feel at home when visiting the Airport. The ideal candidate will be able to juggle multiple tasks between handling incoming calls, emails, arriving customers, and paperwork. An understanding of FBO operations is ideal. We are looking for a candidate that is able to network and establish rapport while eliciting cooperation from internal and external stakeholders, and can provide exceptional customer service for a variety of coworkers, supervisors and the general public with professionalism and patience. Ask yourself: Do you enjoy meeting new people and helping others? Are you able to work in a fast paced environment? If so, please consider applying for this Airport Services Representative position today!What We Need From You as an Airport Services Representative?As an Airport Services Representative, you will be responsible for providing customer service and assistance to pilots, passengers and other customers of the Sugar Land Regional Airport. This position is the primary responder, assisting Airport customers with inquiries and problems in person and by telephone pertaining to current fuel prices, rates for services offered, and general area information.
Minimum Qualifications
If you can do those things and meet the following requirements, we would be happy to speak with you:
Additional Information
First review of applications will be May 12, 2023.
Our success is achieved by the courage to do things differently and accept that failure will occur on the path to innovation.
The City of Sugar Land is an equal opportunity employer.
CITY OF SUGAR LAND's OVERVIEW OF EMPLOYEE BENEFITS
Employee contribution: 7%
City matches 2:1 with 5-year vesting
Retirement Eligibility:
1) Age 60 + vested; or
2) 20 years of service, any age
The City recognizes 10 Holidays per calendar year, which includes one floating Holiday. In lieu of a floating holiday,
firefighters will receive September 11th, Patriot Day, as a fixed holiday.
0 -2nd Year 10 days per year
3 -10 Years 15 days per year
11+ Years 20 days per year
First Year 10 days per year
2-10 Years 15 days per year
11+ Years 20 days per year
8 hours per month, to a maximum of 1,040 hours
12 hours per month, to a maximum of 1,456 hours
Annual conversion of sick leave to vacation
Sick Days Used from 01/01 to 12/31 Eligible Sick Days for Conversion
1 day or less taken 3 days
Up to 2 ½ days 2 days
More than 2 ½ days and up to 4 days 1 day
More than 4 days 0 day
After one year of employment, employees will receive an annual payment of $4.00 per month of employment with the City for the first 25 years of continuous employment (maximum of $1,200 annually). Qualified employees receive longevity payments each December.
Premium contributions for the medical and dental plans as well as Flexible Spending Accounts and Dependent Care Flexible Spending Accounts are available to all full-time employees through this arrangement.
The City contributes to employee and dependent coverage in the HMO, HDHP and dental plans offered.
Medical HSA KelseyCare Gold KelseyCare Blue Employee Only $101.44 $19.56 $0.00 EE + Spouse $346.60 $144.55 $96.48 EE + Child(ren) $257.51 $106.09 $66.79 EE + Family $454.39 $202.24 $141.00 Dental DPPO DHMO Employee Only $7.35 $3.14 EE + Spouse $18.49 $5.89 EE + Child(ren) $17.90 $8.45 EE + Family $31.41 $10.33 Vision Plan Employee Only $7.35 EE + Spouse $18.49 EE + Child(ren) $17.90 EE + Family $31.41
Employees can voluntarily elect to purchase vision care insurance for themselves and their eligible dependents.
Employees can voluntarily elect to purchase through payroll deduction: Accident, Cancer, Critical Illness, and Hospital policies for themselves and their eligible dependents. (Rates are age-banded. Employee must contact representative directly for rates and enrollment.)
The City provides all employees annual salary of life insurance and accidental death & dismemberment (AD&D) coverage of one-time annual salary with a minimum of $50,000.
The City provides employees with Long Term Disability in the amount of 60% of your salary (depending on position category) to a maximum of $7,500 per month. Benefits begin after 90 days of disability and may continue to Social Security Normal Retirement Age (SSNRA) if you qualify. LTD is designed to replace a reasonable portion of your income in case of
serious injury or sickness whether on or off the job. Benefits will be offset by any payments from SS, Workers Comp and other income offsets.
Employees can elect supplemental life insurance and AD&D coverage up to $750,000 for themselves and up to $250,000 for their spouse; as well as $15,000 of life insurance for child(ren).
This optional benefit allows employees to receive 70% of their weekly salary, to a maximum of $1,500 per week (tax free), following either Option A: a 30-calendar day elimination period; or Option B: a 7-calendar (injury) or 14-calendar (illness) elimination period, for a maximum of 90-calendar days from on-set per qualifying incident.
Employees can voluntarily elect to participate in a legal access/assistance plan at a base cost of $7.87 per pay period. Optional plans are also available. (Employee must contact representative directly for rates and enrollment.)
Employees are allowed to contribute to this optional program at a minimum set by the plan administrator and a maximum set annually by the IRS. Currently the City contracts with 2 administrators for this program: Dearborn & Creggs ($50 per month minimum contribution); and ICMA-RC ($1.00 per month min. contribution). The maximum contribution for 2023 is $19,500
and $6,500 for age 50 + catch-up.
Houston Federal Credit Union: (866) OUR-HFCU
Brazos Valley Schools Credit Union: (855) 391-2149
The EAP is designed to provide employees and their dependents with professional, cost-effective assistance in resolving difficult personal problems. Individual, voluntary involvement in the EAP is confidential. The City's EAP administrator is Alliance Work Partners (AWP) at 1-800-343-3822. Registration code: AWP-COSL-3822
Location : 1200 Highway 6 South Sugar Land, TX
Job Type: Full-Time
Job Number: 2300583
Department: Airport
Division: Airport Operations
Opening Date: 04/25/2023
Closing Date: Continuous
Position Description
The City of Sugar Land is inviting customer service professionals who are interested in a full-time position as a Airport Services Representativeto apply to join our amazing City! This exciting position works Tuesday - Saturday 2 p.m to 11:00 p.m. including holidays. You will be given a hands on training at the start of employment with a modified schedule to meet training needs!
Why Should You Join Our Team?
We are a full-service municipality located approximately 20 miles southwest of downtown Houston that invests in our team and offers real opportunities for career growth. We pay our Airport Services Representatives a competitive salary of $18.27- $23.39 per hour, depending on experience. We also offer great benefits and perks, such as 9 paid holidays plus 3 floating holidays to use at your discretion, generous vacation package that starts to accrue on your first day, a robust pension plan to set you up for a fulfilling retirement, flexible work from home opportunities, a down-to-earth casual environment and dress code, and a positive team-oriented culture. Our full time employees have access to medical, dental, vision, disability, life and other insurance options on the 1st day of employment. If we have your attention... Please. Continue. Reading!
About The City of Sugar Land
The City of Sugar Land, a municipality with a population of 111,026, provides the highest quality of affordable services to meet the needs of its residents. Master-planned communities and welcoming neighborhoods enhance home values and create a sense of belonging. The community offers outstanding schools, libraries, civic organizations, entertainment venues, and other resources that make Sugar Land a great place to work, live and raise a family. Numerous high-profile regional and international corporations have chosen Sugar Land as a corporate home. Sugar Land's aggressive economic development program has created a business-friendly environment, one that includes a variety of incentives, including a corporate aviation facility.
We are proud to have been named one of the Top 50 places to live in the United States by The Press of Atlantic City, as well as the Best Texas cities to raise a family by Dwellics. We hire people based on their potential, not just their experience. We have an informal work environment but are serious about what we do. We believe that happy, talented employees add value to the City. We do our best to hire friendly, professional people who work hard and play well with others. We also promote a healthy work-life balance and personal development.
Summary of Duties
Are You a Good Fit?The ideal candidate must be able to provide the best possible levels of service to customers in a welcoming, friendly, and respectful manner. The goal is to make each customer feel at home when visiting the Airport. The ideal candidate will be able to juggle multiple tasks between handling incoming calls, emails, arriving customers, and paperwork. An understanding of FBO operations is ideal. We are looking for a candidate that is able to network and establish rapport while eliciting cooperation from internal and external stakeholders, and can provide exceptional customer service for a variety of coworkers, supervisors and the general public with professionalism and patience. Ask yourself: Do you enjoy meeting new people and helping others? Are you able to work in a fast paced environment? If so, please consider applying for this Airport Services Representative position today!What We Need From You as an Airport Services Representative?As an Airport Services Representative, you will be responsible for providing customer service and assistance to pilots, passengers and other customers of the Sugar Land Regional Airport. This position is the primary responder, assisting Airport customers with inquiries and problems in person and by telephone pertaining to current fuel prices, rates for services offered, and general area information.
- Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner.
- Handle an average of 75 incoming calls daily. Effectively respond to calls via phone or email in a timely manner
- Manage requests for ancillary services, including but not limited to reservation for hotel, limo, and/or car rentals; setting up services, such as pull out service, aircraft detailing, catering, and shuttles; and other special requests made by customers needing assistance.
- Prepare and maintain records of all scheduled incoming aircraft and complete all necessary paperwork, have rental cars and limos staged on the ramp to meet aircrafts.
- Distribute crew cars in accordance with Airport policy and process all related paperwork as well as maintain fuel and cleanliness.
- Distribute and manage correct paperwork of rental cars for customers when outside of rental car hours.
- Process sales from the Gift Shop and the Café when requested by the customer
- Process sales, reference prior transactions, quote fuel prices as established through the fuel volume discount program within the TotalFBO software.
- Responsible for the cleaning of dishes and dry cleaning to be delivered/ picked up from dry cleaners when coming off an aircraft.
Minimum Qualifications
If you can do those things and meet the following requirements, we would be happy to speak with you:
- High school diploma or GED.
- One year of previous experience in customer relations.
- Fixed Based Operator (FBO) experience is preferred.
- Valid Texas Driver License
Additional Information
First review of applications will be May 12, 2023.
Our success is achieved by the courage to do things differently and accept that failure will occur on the path to innovation.
The City of Sugar Land is an equal opportunity employer.
CITY OF SUGAR LAND's OVERVIEW OF EMPLOYEE BENEFITS
- Texas Municipal Retirement System(TMRS)
Employee contribution: 7%
City matches 2:1 with 5-year vesting
Retirement Eligibility:
1) Age 60 + vested; or
2) 20 years of service, any age
- HOLIDAYS
The City recognizes 10 Holidays per calendar year, which includes one floating Holiday. In lieu of a floating holiday,
firefighters will receive September 11th, Patriot Day, as a fixed holiday.
- VACATION - Other than Public Safety
0 -2nd Year 10 days per year
3 -10 Years 15 days per year
11+ Years 20 days per year
- VACATION - Public Safety
First Year 10 days per year
2-10 Years 15 days per year
11+ Years 20 days per year
- SICK LEAVE - Other than Firefighters
8 hours per month, to a maximum of 1,040 hours
- SICK LEAVE - Shift Firefighters
12 hours per month, to a maximum of 1,456 hours
- SICK LEAVE INCENTIVE PROGRAM
Annual conversion of sick leave to vacation
Sick Days Used from 01/01 to 12/31 Eligible Sick Days for Conversion
1 day or less taken 3 days
Up to 2 ½ days 2 days
More than 2 ½ days and up to 4 days 1 day
More than 4 days 0 day
- LONGEVITY PAY
After one year of employment, employees will receive an annual payment of $4.00 per month of employment with the City for the first 25 years of continuous employment (maximum of $1,200 annually). Qualified employees receive longevity payments each December.
- 125 CAFETERIA PLAN
Premium contributions for the medical and dental plans as well as Flexible Spending Accounts and Dependent Care Flexible Spending Accounts are available to all full-time employees through this arrangement.
- GROUP HEALTH & DENTAL
The City contributes to employee and dependent coverage in the HMO, HDHP and dental plans offered.
Medical HSA KelseyCare Gold KelseyCare Blue Employee Only $101.44 $19.56 $0.00 EE + Spouse $346.60 $144.55 $96.48 EE + Child(ren) $257.51 $106.09 $66.79 EE + Family $454.39 $202.24 $141.00 Dental DPPO DHMO Employee Only $7.35 $3.14 EE + Spouse $18.49 $5.89 EE + Child(ren) $17.90 $8.45 EE + Family $31.41 $10.33 Vision Plan Employee Only $7.35 EE + Spouse $18.49 EE + Child(ren) $17.90 EE + Family $31.41
- VISION CARE PLAN
Employees can voluntarily elect to purchase vision care insurance for themselves and their eligible dependents.
- AFLAC PLANS
Employees can voluntarily elect to purchase through payroll deduction: Accident, Cancer, Critical Illness, and Hospital policies for themselves and their eligible dependents. (Rates are age-banded. Employee must contact representative directly for rates and enrollment.)
- BASIC LIFE and AD&D
The City provides all employees annual salary of life insurance and accidental death & dismemberment (AD&D) coverage of one-time annual salary with a minimum of $50,000.
- LONG TERM DISABILITY
The City provides employees with Long Term Disability in the amount of 60% of your salary (depending on position category) to a maximum of $7,500 per month. Benefits begin after 90 days of disability and may continue to Social Security Normal Retirement Age (SSNRA) if you qualify. LTD is designed to replace a reasonable portion of your income in case of
serious injury or sickness whether on or off the job. Benefits will be offset by any payments from SS, Workers Comp and other income offsets.
- SUPPLEMENTAL LIFE and AD&D
Employees can elect supplemental life insurance and AD&D coverage up to $750,000 for themselves and up to $250,000 for their spouse; as well as $15,000 of life insurance for child(ren).
- SHORT TERM DISABILITY
This optional benefit allows employees to receive 70% of their weekly salary, to a maximum of $1,500 per week (tax free), following either Option A: a 30-calendar day elimination period; or Option B: a 7-calendar (injury) or 14-calendar (illness) elimination period, for a maximum of 90-calendar days from on-set per qualifying incident.
- PRE-PAID LEGAL PLAN
Employees can voluntarily elect to participate in a legal access/assistance plan at a base cost of $7.87 per pay period. Optional plans are also available. (Employee must contact representative directly for rates and enrollment.)
- DEFERRED COMPENSATION
Employees are allowed to contribute to this optional program at a minimum set by the plan administrator and a maximum set annually by the IRS. Currently the City contracts with 2 administrators for this program: Dearborn & Creggs ($50 per month minimum contribution); and ICMA-RC ($1.00 per month min. contribution). The maximum contribution for 2023 is $19,500
and $6,500 for age 50 + catch-up.
- CREDIT UNIONS
Houston Federal Credit Union: (866) OUR-HFCU
Brazos Valley Schools Credit Union: (855) 391-2149
- EMPLOYEE ASSISTANCE
The EAP is designed to provide employees and their dependents with professional, cost-effective assistance in resolving difficult personal problems. Individual, voluntary involvement in the EAP is confidential. The City's EAP administrator is Alliance Work Partners (AWP) at 1-800-343-3822. Registration code: AWP-COSL-3822
