Airport Operations Control Center Supervisor

The Airport Operations Control Center (AOCC) supports daily operations at Southwest Florida International Airport (RSW) and Page Field (FMY). The AOCC is an open, collaborative environment where terminal, landside, airside, safety & security related operational communications and coordination is provided during regular, irregular and/or emergency conditions. The AOCC ensures situational awareness is sustained for Airport Operations, maintenance, contracts, airport police, fire/medical officials, airport security, tenants, airlines, federal agencies, the general public, and various departments and leadership throughout the Lee County Port Authority.
The AOCC Supervisor is a hands-on, professional and highly qualified position who provides direction and continuous oversight of the staff and functions of the AOCC while continuously ensuring the highest standard of services are maintained. The AOCC Supervisor is responsible for building and maintaining a common-operating-picture by proactively planning, monitoring, reviewing, coordinating, communicating, and collaborating airport operational activity from the AOCC with various stakeholders. The AOCC Supervisor trains and mentors the AOCC staff. The AOCC Supervisor evaluates, updates, and improves existing AOCC Operating Instructions (OI).

• Directly responsible for all of the duties and responsibilities of the AOCC Specialist and Agent positions.
• Leads assigned shift to maintain a proactive posture and ensure operations within the combined framework of the AOCC's mission, core values, operational priorities, and established procedures.
• Responsible for developing, updating, and maintaining a common-operating-picture and communicating/providing real-time situational awareness to airport leadership and emergency responders.
• Coordinates response and operations with emergency, law enforcement and federal agencies.
• Leads AOCC staff in support of the incident command function during emergencies.
• Responsible for completing quality assurance/quality improvement evaluations in accordance with established OIs and conducting annual evaluations for assigned AOCC staff.
• Responsible for developing and implementing training within the AOCC and participating in airport-wide training exercises.
• Regularly reviews established guidelines and procedures to suggest improvements, develop new procedures, and ensure alignment with the needs of our internal and external stakeholders.
• Delegates responsibilities and tasks to AOCC staff with the goal of effectively developing personnel, fostering employee ownership, and efficiently completing organizational assignments.
• Perform other tasks or duties as assigned.

Knowledge, Skills and Abilities:

1. Demonstrate a high degree of integrity, professionalism, leadership, and excellent customer service skills.
2. Strong knowledge of airport and airline operations, functions and duties required.
3. Proven ability to retain and relay information under stressful conditions, respond to calls quickly and calmly, and make sound decisions while working under pressure.
4. Excellent verbal, written, and interpersonal communication skills with the ability to clearly read, write and fluently speak English; clearly speak over the phone, paging system, and radios; maintain positive working relationships with peers and other agencies.
5. Proven ability to multitask while efficiently and effectively performing throughout a variety of challenges and rapidly changing situations.

Training and Experience:

1. Be 18 years of age or older and possess a valid Florida driver's license.
2. Must demonstrate thorough knowledge of all duties associated with the AOCC staffed positions and possess above average capabilities and skill requirements at the operational level, as confirmed by the AOCC Manager.
3. Must have operational experience in the aviation/airport/dispatch environment.
4. Complete Criminal History Records Check (CHRC) and pass multiple criminal background checks to obtain and maintain state and federally mandated security clearances.
5. Must be able to obtain an approved Security Threat Assessment from the TSA.
6. Must pass a psychological assessment prior to employment.
7. Must have completed FEMA ICS 300 & 400 courses.
8. Possess computer skills and experience in a fast-paced/high pressure public contact environment.
9. Must maintain an active and valid Adult & Pediatric CPR/AED/First Aid certification.
10. Must maintain FDLE Criminal Justice Information System (CJIS) certification.
11. Experience with process improvement or quality assurance is highly preferred.
12. High School Diploma or GED required; Associates Degree desired.

Schedule:
Ability to work various shifts (weekends, nights, holidays, and relief shifts) 24/7 depending upon needs of the department and may be adjusted periodically; AOCC Supervisors work an 84-hour (twelve-hour shifts) bi-weekly work week. Schedules may be rotated or changed. This position is subject to holdover or recall on a 24-hour basis for essential services and emergencies.
EMERGENCY RESPONSE/RECOVERY ACTIVITIES
Lee County Port Authority personnel are designated by Tier levels and may be called upon to assist with an emergency or unforeseen event at any time. Employees may be called upon to fulfill duties that are outside their normal scope of work to assist in resuming Airport Operations and flight activities.Employment Type: Full-time