Airport Communications Center Manager

Posting Expires: Mar 18, 2024, 11:59:00 PM

Minimum Salary: $117,499.00  Mid-Point Salary: $146,869  Maximum Salary: $176,238.00   

At the Port of Seattle, we anticipate making salary offers between the minimum and midpoint of the salary range. Offers will be based on experience similar to the Port job being applied for as well as a review of pay rates for Port employees performing similar work. Salary ranges are under review and subject to change.

Some of what you'll be doing:

As the Manager, Airport Communications Center (ACC), you will provide management oversight of the ACC and manage critical service delivery functions of the staff. You will provide operational support and continuity of operations to the Airport Duty Managers, Operations Department and/or Aviation Division.

• You will provide strategic leadership, management, and day to day support of staff within the Airport Communications Center including but is not limited to oversight of the Aircraft Gate Scheduling process, Security system monitoring and dispatching, Maintenance problem call reporting and dispatching, Satellite Transit System operation, Baggage Handling System and monitoring and escalation of issues.
• You will hire, train, mentor a represented work group of 22 Senior Operations Controller and directly managing four (4) Assistant Managers.
• You will facilitate communications with Aviation Senior Leadership during irregular incidents that impact continuity of operations. 
• You will develop and administer an annual budget of $3 million. 
• You will coordinate, devise, and deliver initial and recurrent training to staff.
• You will maintain high awareness of latest developments of industry technology, information technology and organizational design, and make recommendations for improvements, updates, and upgrades to all systems within ACC while ensuring compatibility with existing and planned technologies. 
• You will develop strong relationships with other Aviation departments, airport tenants, and government agencies and liaise with FBI, Police, Fire, TSA, and internal stakeholders in the event of an emergency.
• You will create partnerships with other department managers and solicit feedback/buy-in/expertise towards the ACC Programs and staff on ways to improve and enhance outcomes.
• You will strategically collaborate across the Airport to ensure safe operations in compliance with federal, state, and Port regulations and policy.
• You will act as the Capital Improvement Program (CIP) liaison to ensure Airport Operations communications and systems are seamlessly integrated into ACC operating expectations.

Who you are:

• Experienced – You have seven (7) years of experience working in airport operations at a medium or large hub commercial airport and three (3) years of experience managing a work group, preferably in a 24/7 airport operational environment.
• Educated – You possess a High School Diploma or equivalent.
• Desired – We hope you have a Bachelor’s degree in Aviation, Management, or related field. We hope you are an American Association of Airport Executives (AAAE) Certified Member or Airport Certified Employee (ACE) Communications or Operations certification from AAAE or have a FAA Private Pilot License or Airline Dispatcher certification.
• Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work.  At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
• Analytical – You can navigate and resolve complex and conflicting priorities between airlines and other tenant stake holders at the airport. You are skilled in gathering and synthesizing complex data to inform strategy, negotiations, and process improvement. 
• Leader – You possess the ability to motivate and mentor staff to deliver results on time and on budget. You have strategic leadership and can create a shared purpose, vision, or direction for the group and inspire others to work towards it.
• Knowledgeable – You have strong knowledge of a 24/7 operations center that supports airport operations, safety, and security systems in a dynamic environment.
• Excellent Communicator – You have the ability to represent and advocate ideas and concepts to a large audience, industry regulators, working groups and panels, executive leadership teams and Commission in public settings.

What else you need to know: 

• Work Schedule – Your normal work schedule will be Monday – Friday, 8:00 a.m. to 5:00 p.m. (40 hours per week). Slightly more flexible start and end times are available in this role. You will be required to work during emergencies.
• Work Environment – You will primarily work in an office environment.
• Grade Review – The pay range and grade for non-represented positions are under review and subject to change as part of the Port’s work to implement a new pay program. This review is intended to ensure that positions are aligned with the new program that will be implemented in early 2024.
• Washington State Residency Requirement – Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State.
• Security Requirements – As the successful candidate, you must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance. You will also be required to obtain a U.S. Customs and Border Patrol (CBP) Customs Seal within 30 days of hire.

Why you'll love it here: 

The Port of Seattle offers an extensive benefits package that rewards our staff for their valuable contributions towards the Port‘s mission. In addition to the summary below, benefit details for non-represented positions can be found on the Port of Seattle‘s website. If the position is represented by a union, please refer to the “Collective Bargaining Agreement” or contact the appropriate Union Representative for specific information related to benefits and eligibility.

• Healthcare – Medical, Dental, and Vision Care with options that work for you and your family.
• Paid Vacation – Just about four weeks per year that increases with tenure to rest and rejuvenate.
• Paid Sick Leave – At least one hour of sick leave for every 40 hours worked.
• Holidays – More than ten days per year to celebrate with family and friends away from work.
• Pension/Retirement Plans – A pension and additional savings plans to prepare for your future after the Port.
• Getting to Work – From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work from home.
• Parental Leave – Six weeks of paid leave to spend with new additions to your immediate family.
• Development – From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.
• Equity, Diversity, and Inclusion – The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees – regardless of race, gender, and other identities – succeed and reach their fullest potential.
• Work-Life Balance – We provide the resources to help you create habits to be healthy and balanced.
• Mission Driven – We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.

Why the Port of Seattle: 

Every role at the Port of Seattle is vital to our thriving community. We are a leader in moving people and cargo across the country and around the world. With facilities and property ranging in scope from a half-acre park to one of the largest airports and container terminals on the West Coast, we maximize the public assets in our portfolio with an eye toward best uses and environmental sustainability. Find out more here.

Our vision is to create a Port that mirrors – throughout its breadth of operations and services and within its leadership – the diversity of our communities, instill principles of equity into its culture, and ensures a fair and intentional distribution of opportunities to expand economic develop and quality of life for all in our region. Find out more about how our values RAISE us up and our commitment to equity.