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SalaryAre you looking for a change in your career? If you are passionate about safety, working together as a team, and wanting a professional and inclusive work environment, we have the job for you.
The Customer Service Agent is responsible for providing Customer Service to all customers, including scheduled or charter services. Customer Service Agents must be attentive to the customer's needs, politely handling their inquiries promptly, and completing the required transactions per company policy and procedures.
A Customer Service Agent is also responsible for the meeting arriving flights, providing service to departing flights, assisting customers with special needs, assisting Customer Service Agents, as needed, and any other duties as assigned.
Required Skills/Abilities:
Effective communication skills, both verbal and written.
Ability to work efficiently under time constraints.
Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.
Must be well groomed and adhere to the dress code policy.
Able to attend required training.
Strong computer skills and ability to use general office equipment.
Must be highly motivated with a positive attitude.
Basic computer skills.
CRJ Aviation is a drug free workplace. Pre-employment drug test required.
Ability to work in extreme weather conditions.
Must be at least 18 years of age and possess a valid driver's license.
Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, as a requirement of the job.
Must be able to pass a pre-employment background check and drug screen.
Duties/Responsibilities:
The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.
Handle denied boarding situations, solicit volunteers, re-accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate.
Ensure compliance with FAA, TSA, airline, and airport regulations.
Enforce safety/security measures and monitor sensitive safety zones.
Assist Customers with special needs, i.e., Customers who need assistance in boarding Ad hoc assignments as requested by the Lead or Supervisor.
Complete required reports.
Meet arriving flights at baggage carousel to ensure proper handling of bags.
Monitor’s baggage carousel for unclaimed baggage.
Stores unclaimed bags in baggage service office until claimed or turned over to system baggage services.
Handles delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to systems baggage services.
Inform customers of airline policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims.
Provides consequential expenses to applicable customers when there is a delayed bag.
Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags.
Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.
Track replaced, damaged, and miss-loaded baggage. Assists with lost and found articles.
Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
Operate ground service equipment.
Marshal aircraft to and from gates.
Provide proper handling of baggage requiring special care.
Service aircraft lavatories.
Responsible for aircraft security searches and commissary security searches as required.
Ensure ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained.
Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety items.
Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
Able to communicate using a two-way radio.
Effective communication skills, both verbal and written.
Perform aircraft interior cleaning as required.
Stock aircraft and carts with necessary supplies as required, i.e., in flight magazines and lavatory supplies.
Inventory tracking as required.
Other duties as assigned.
Education and Experience:
High School Diploma/GED required.
Previous Customer Service preferred, however not required.
Physical Requirements:
Airport Agent –
Team Member is regularly required to walk, stand, sit, talk, hear, see, reach, stoop, kneel, climb, and use hands and fingers to operate various types of tools and equipment (i.e., hand trucks, carts, ramps, tugs, etc.).
May be required to lift, push, pull, or carry up to 100 lbs.
May be required to work various shifts/days in a 24-hour situation (i.e., split shifts, delayed flights, etc.).
Regular attendance is a requirement of the role.
Exposure to heights, small spaces, extreme noise (i.e., airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations.
Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time.
Ability to wear personal protective gear.
Some travel may be a requirement of the role.
Job Type: Part-time
Pay: $20.00 per hour
Expected hours: 25 – 30 per week
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Supplemental pay types:
- Bonus opportunities
Ability to Relocate:
- Fletcher, NC 28732: Relocate before starting work (Required)
Work Location: In person
