Aircraft Account Manager

DFW area Aircraft Charter and Management company is looking for a full time Aircraft Account Manager. The successful candidate will be able to facilitate and support all facets of private aircraft charter sales and scheduling as well as having a comprehensive knowledge of the aviation industry. This position calls for extensive interaction with customers, owners and vendors as well as being able to work independently and as part of a team.

Specific Duties and Responsibilities include:

• Customer Service. Provide all customers prompt trip quoting and all needed service arrangements including ground transportation, catering, lodging, etc. Create flight itineraries and maintain communication throughout each trip. When able, personally greet flights to ensure customer satisfaction. Share in the rotation of "on call" duties with other Charter staff. Effectively communicate with aircraft owners. Have complete knowledge on capabilities and amenities of each of our aircraft in the fleet.
• Sales and Marketing. Contact regular and prospective customers to seek potential opportunities. Compile new data and other sales pertaining to customers into our database and develop and maintain relationships with industry contacts.
• Crew/Office Support. Work directly with flight crews to ensure that the customer's needs and requests have been accommodated. Track all flights and help the crews with on ground needs including fueling, catering, transportation and lodging. Process and assemble all trip information (itinerary, quote, invoice, expense reports, receipts, etc.) and submit to accounting for billing.

Job Requirements:

• Knowledge of computerized aircraft scheduling software (preferred but not required)
• Computer skills - Windows/Word/Excel/Outlook
• Highly motivated, team-oriented, and safety-focused
• Private aviation knowledge helpful
• Prior sales/service experience highly desired
• The qualified candidate must possess a high level of integrity and confidentiality