Air Freight Manager - Charlotte, Nc

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DHL Global Forwarding (DGF) is the world leader in Air Freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. 

We have an exciting opportunity for an AIR FREIGHT MANAGER to manage and drive performance of a team of Export and Import specialists (agents and supervisors) to ensure customer and operations requirements are met or exceeded.  This position will be based at our Charlotte, NC facility. 

Key Responsibilities:

• Organizes, plans, and facilitates the day-to-day work of a team of Air Freight Export and Import Operations Specialists
• Acts as subject matter expert; quickly identifies and resolves any operational issues in a timely manner to ensure quick resolution and customer satisfaction
• Ensures handling of required Export and Import documents according to regulations and internal procedures
• Responsible to ensure customer's needs, requirements, and KPIs are met or exceeded
• Creates, builds and maintains excellent relationships with key suppliers both internal and external
• Continuously monitors supplier performance and develops improvement plans when required
• Identifies training needs and opportunities to develop a highly skilled functional department
• Responsible for  planning and executing successful implementation of new customers as well as support sales process and visits as necessary to achieve growth targets
• Drives continuous improvement in process flows for Air Export and Air Import work streams
• Responsible Assisting with department P&L
• Drives continuous improvement process (CIP) initiatives within area of responsibility
• Supports sales process and customer visits as necessary to achieve growth targets.
• Leads locally  related vendor matters in conjunction with Product to ensure the highest level of service is achieved as well as assists and answers customer inquiries and other related customer service functions