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Form of workJob Description
POSITION OVERVIEW
The Air Freight Coordinator is responsible for supporting the Air Department Team function. The primary purpose is to coordinate assigned activities that occur within daily air operations including any document preparation and air import/ export of cargo from/to all countries working with our agents globally. Responsible for correctly processing airfreight shipments in a cost-efficient manner within Company standards.
KNOWLEDGE SKILLS REQURED
Integrity
Adhere to Fracht’s Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.
Flexibility
Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.
Communication
Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.
Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.
Accountability
Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.
DUTIES AND RESPONSIBILITIES
- Contact shippers to arrange pickups and obtain all necessary documentation.
- Book shipments and discuss and confirm rates with airlines.
- Ensure regulatory conditions are met, and precise documentation, including transit documents and customs clearances, exists for shipments.
- Ensure documentation is precisely processed, distributed, and discharged to carriers, forwarders, customers and agents in a timely manner.
- Prepare all significant data entry and confirmation of essential milestones (departure, arrival, customs clearance, PODs, etc.) as specified by Customer Standard Operating Procedures.
- Prepare timely management information and reports as specified and requested by the Branch Manager.
- Negotiate shipping rates and submit to Branch Manager for approval when necessary to be competitive.
- Responsible for quoting inland and airfreight shipments.
- Responsible for reliable communication and customer service as needed with a focus on Air Freight compliance to meet client needs and expectations.
- Understand the processes, documentation, and terminology involved in Air Freight from time of purchase order issuance through the delivery of the cargo.
- Continuously review of freight costs to establish cost savings within the supply chain
- Responsible for accurate documentation on shipments and documents to meet all customer SOP requirements: booking approvals, executing delivery and ensuring proper invoicing, billing and filing. (i.e. AES, KSMS, DGD, approvals)
- Respond to complaints, demonstrate effort to seek help from upper management when needed; respond to customer emails request for shipment status and proof of delivery.
- Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries.
- Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
- Performs other related duties as assigned by management.
EDUCATION AND/OR WORK EXPERIENCE REQUIRED
- Successful completion of high school, or equivalent, plus additional job-related coursework or specialized training.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Products and Cargo Wise software(s) programs or similar.
- Minimum 2-3 years of experience in Air Import/Export.
- Strong organizational skills with the ability to multitask and prioritize
PHYSICAL REQUIREMENTS
- Ability to perform the essential job functions consistently, safely, and successfully in accordance with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance in accordance with the ADA, FMLA and other federal, state, and local standards.
- Must be able to lift and carry up to 20 lbs.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to talk, listen and speak clearly on telephone.
