Ocean Export Coordinator-Freight Forwarding

This role is a great fit for someone who has worked in a start-up or other growth environment. You will be ready to hit the ground running with the desire to learn and execute your training in our day-to-day operations. You can work in a high-pressure environment and are able to set priorities and meet deadlines. You must have the ability to perform in this role with a high level of discretion and professionalism.

We are open to considering a wide variety of backgrounds for this role. We offer a casual office environment and offer a hybrid schedule with one work from home day per week after you’ve been acclimated with the company.

Summary/Objective

• Coordinate bookings with ocean carriers and negotiate freight rates to optimize cost-effectiveness.
• Monitor vessel schedules and proactively address any deviations or delays.

• Negotiate rates with carriers and service providers to ensure competitive pricing and cost efficiency.

• Plan and organize the export of goods via ocean freight, ensuring compliance with international shipping regulations.
• Collaborate with clients, carriers, and internal teams to facilitate smooth export processes.

• Prepare and review shipping documentation, including bills of lading, commercial invoices, packing lists and IMO dangerous goods declaration.
• Ensure compliance with customs regulations and trade requirements for various countries.

• Identify prospects, lead generation and conversion.
• Contact new and existing prospects to discuss opportunities.

• Act as the main point of contact for customers, providing exceptional customer service and addressing inquiries related to export shipments.
• Communicate with overseas agents, freight forwarders, and other stakeholders to coordinate shipments effectively.

• Utilize tracking systems to monitor the movement of shipments and provide regular updates to customers.
• Identify and resolve any issues that may arise during transit.

• Proactively identify and address any challenges in the export process, finding timely and effective solutions to ensure on-time delivery.

• Customer Service Driven
• Self-Managing & Pro-active
• Problem Solving
• Technical Capacity
• Collaboration
• Teamwork Orientation/Cross Functional Teams
• Global Operations

• High school Diploma or equivalent (Required).
• Must have 3-4 years’ experience as an import/export coordinator.
• Experience in freight forwarding Ocean operations processes and procedures.
• Experience with transporting dangerous goods; IMDG certification preferred but not required.
• Knowledge of customs regulations and import procedures.
• Experience of bonded freight and cargo.
• Prior experience working with logistics software and tracking systems.
• In-depth knowledge of export and import operations, including documentation and preparation of bills of lading/delivery orders.
• Previous experience in freight handling or logistics is preferred.
• Strong knowledge of transportation management systems and logistics software Excellent data entry skills with a high level of accuracy and attention to detail-Proficiency in using CRM and TMS software and other relevant tools
• Proven ability to negotiate rates and build customer relationships.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong problem-solving skills and the ability to make quick decisions.
• Ability to obtain regulatory requirements for the transportation of hazardous materials.
• Excellent written and verbal communication skills.

Work authorization/security clearance requirements: Must be eligible to work in the United States; Must pass TSA eligibility screening.