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SalaryA smile can be transformative. Byte was founded on a commitment to improve access to orthodontic care through its affordable, easy-to-use, direct-to-consumer clear aligner solution. We celebrate every customer’s newfound confidence from their beautiful smile because our customers are at the heart of everything we do. Now a part of Dentsply Sirona with its unmatched resources and R&D capabilities, we are growing our team in the US to reach new customers and accelerate our mission of changing the world one smile at a time.
Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.
KEY RESPONSIBILITIES:
- Implement strategies to optimize content discoverability and accessibility within the knowledge base, including metadata tagging, keyword optimization, and content organization techniques.
- Monitor key performance indicators (KPIs) related to chatbot usage, knowledge base engagement, and technical support metrics, and generate regular reports to inform decision-making and strategy development within the AI Solutions team.
- Conduct rigorous testing of chatbot responses and knowledge base functionality to ensure reliability, accuracy, and user satisfaction.
- Provide technical support to users, troubleshooting issues related to chatbot interactions, knowledge base access, and information retrieval.
- Continuously monitor and evaluate chatbot performance metrics, knowledge base usage statistics, and user feedback to iterate on strategies for enhancing the effectiveness and efficiency of the AI solutions provided.
- Develop training materials and documentation for internal team members and end-users on how to interact with chatbots effectively, navigate the knowledge base, and troubleshoot common issues.
- Collaborate with cross-functional teams, including developers, UX/UI designers, product managers, and business analysts, to integrate chatbot and knowledge base solutions seamlessly into existing workflows and systems.
REQUIRED EDUCATION, KNOWLEDGE, SKILLS, and ABILITIES:
- Knowledge of data analysis and machine learning concepts.
- Familiarity with quality assurance methodologies and software testing techniques.
- Excellent communication skills, both written and verbal, to effectively curate content, communicate technical concepts, and provide support to users.
- Analytical mindset with the ability to analyze data, identify patterns, and derive insights.
- Strong attention to detail and accuracy in content creation, data analysis, and quality assurance testing.
- Problem-solving skills to troubleshoot technical issues and address user queries effectively.
- Ability to work collaboratively in a cross-functional team environment, including developers, data scientists, and UX/UI designers.
- Adaptability to evolving requirements and willingness to take on diverse responsibilities within the AI Solutions team.
- Customer-oriented approach with a focus on delivering high-quality solutions and support to end-users.
- Strong organizational skills and time management abilities to meet deadlines and manage multiple projects simultaneously.
The salary for this remote role is in the range of $60,000 annual salary. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location.
Dentsply Sirona is an Equal Opportunity employer committed to fairness, diversity and respect.
As such, all qualified applicants will receive consideration for employment without regard to age, national origin or any other characteristic protected by law.
Please note that all applications must be completed using the online form.
