Agency Support Coordinator - Sacramento

Who We Are: CVHCare (Compassionate Visionary Health Care) is a thriving home health company, where passion and team spirit are nurtured and rewarded. Now celebrating our 15th anniversary, we are a stable and growing company. Discover an exciting and rewarding career with a supportive team environment.

Title: Agency Support Coordinator
Schedule: Full Time – 40hrs./Week
Location: Sacramento, CA (onsite, no remote) (with occasional business travel required. No out-of-state, no overnight stay)

Position Summary:

• Ensures compliance with State, Federal, and Joint Commission regulations and clients' contract requirements.

• Provide outstanding support to the agency team - Administrator, Director of Patient Care Services, Clinical Managers, other Agency and Field Staff not limited to the following:

  • Uploading additional patient information

  • Process Provider orders

  • Process visit authorization

  • Supply disbursement

  • Clinician schedules

  • Agency coordination

  • Answer and coordinate phone calls and messaging.

• Ensure appropriate interdepartmental communications to support essential agency activities.
• Ensures patient referrals are processed timely and per policy.
• Establishes and maintains positive working relationships with clients and team members.
• Supports the agency in the seamless transition of patients to home care by providing essential documentation and coordinates with multiple service providers.
• Ensures maximum third-party reimbursement through direct oversight of insurance verification and authorization processes.
• Provides feedback to the agency, including identifying opportunities to improve services to meet customer needs.
• Maintains comprehensive working knowledge of CVH Home Health Services' contractual relationships and ensures that patients receive services according to contract provisions.
• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by CVH Home Health Services.
• Other duties as assigned to support agency projects and initiatives.

Minimum Qualifications

• Minimum of 2 yrs. experience in a medical setting in either a patient care or administrative role preferred.
• Knowledge of MS Office, Google Suite, Internet Explorer, and professional telephone protocol.
• Basic knowledge of medical terminology is preferred.
• Able to deliver effective results and meet tight deadlines and targets.
• Excellent customer service and communication/interpersonal skills.
• Ability to work with high precision, paying attention to detail to achieve the high accuracy levels required and timely follow-up and close-out of all matters.
• Ability to communicate orally and in writing to minimize confusion and additional concerns.

To Apply: Respond with submitting a copy of your resume.

More Information: Contact a Corporate Recruiter at 510-690-1930 and visit our website at www.cvhcare.com.

EEOC: We are proud to be an equal opportunity workplace, and an affirmative action employer.