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SalaryAgency Care Supervisor
Palco is a visionary company pioneering an emerging health-care movement that empowers people with disabilities and those aging to live independent and quality lives. Made possible by our amazing team, Palco provides technology and financial services to aid individuals and their families to thrive in their home and communities. Partnered with government agencies and fortune 500 managed care organizations across the country, we are dedicated to creating exceptional outcomes for our clients and the millions of people that count on them. We are a highly organized company that offers flexible working hours, a solid work/life balance, autonomy, generous paid time off, bonus potential, and career advancement opportunities. Our staff make long-lasting impact on the lives of people every day.
The Agency Care Supervisor is responsible for interviewing potential Personal Care Aides, assisting with Client and PCA new hire on-boarding, assisting with regular in-service training for PCAs and other agency staff, and supervising PCAs. Works with clients to maintain satisfaction and delivery of home care services. This position works closely with other Palco Choice staff to provide great service to clients.
Essential Job Duties:
- Interview, train, and supervise Personal Care Aides.
- Responsible for performance management of Personal Care Aides.
- Train and guides Personal Care Aides on client service plans.
- Review Personal Care Aides records/service documentation for accuracy.
- Conduct supervisory in-home visits with client and PCA annually and as needed.
- Assist with monitoring and revising individualized service plans for clients.
- Must be able to drive personal vehicle to client homes for on-site evaluation.
- Advise staff on emergency protocols.
- Investigate incident reports.
- Be available for after-hours consultations, as needed.
- Meet all requirements of the company’s remote work policy including maintaining a high-speed internet minimum of 50Mbps.
- Primary point of contact for client and PCA.
- Frequent travel within a designated region of Arkansas.
- Promoting brand recognition through outreach efforts in the community.
- Maintain and promote a profitable caseload of clients.
Skills and Qualifications:
- Good communication skills, both verbal and written communication.
- Must be proficient in Microsoft Word, Excel, and Outlook.
- Good listening skills.
- Good understanding of client service plans or plans of care.
- Excellent organizational and time-management skills.
- Ability to handle difficult situations with professionalism and discretion.
- Ability to follow HIPAA guidelines.
- Ability to work with diverse groups of individuals.
- Ability to supervise and lead others.
- Critical thinking and problem-solving skills.
- Work with a sense of urgency.
- Must have reliable transportation.
- Must be able to pass a pre-employment drug test, criminal background check, Adult Maltreatment and Child Maltreatment background check and MVR.
- Must have reliable transportation.
- Must have a valid, unexpired driver’s license.
- Ability to travel 80% of the time across the state of Arkansas.
Education and Experience:
- LPN or one who has completed two years of full-time study at an accredited institution of higher education or High School Diploma/GED and one year of full-time employment in a supervisory capacity in a healthcare facility or community-based agency.
- Supervisory experience preferred.
Join Us
- This position is remote/work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.
- Company benefits designed for you:
- Generous Paid time off.
- Quarterly/Annual bonus potential.
- Retirement Savings: We will support you as you save for your future.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn, and continue to grow with access to internal and external learning opportunities.
- Great Work Environment: We are proud of our company culture of collaboration and the recognition we’ve received for our diversity efforts.
When you join Palco, you are engaged in creating the future - both our company’s, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can:
- Bring your authentic self to work.
- Grow and thrive, both personally and professionally.
- Make a difference with our clients, in our communities, and with the millions of people we support.
- Experience work/life balance.
- Feel value and a greater purpose through the work you do.
Palco, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis.
