Nwa Care Coordinator Supervisor

Job Summary:

A Supervisor of Care Coordination provides oversight of the day-to-day behavioral health clinical operations department for the Empower PASSE program, which provides Care Coordination services to all members.

Primary Duties/Responsibilities:

May include, but are not limited to:

• Provides day-to-day oversight of Care Coordinators and their assigned members , including benching of cases with staff, auditing to monitor efficiency and compliance with policies, and conducting daily rounds.
• Facilities and participates in staff training.
• Acts as a liaison with internal departments.
• Assists in the development and implementation of policies and procedures.
• Participates in staff meetings and clinical conferences.
• Ensures that performance guarantees are met or exceeded.
• Interfaces with external and internal customers to ensure optimal efficiency of service.
• Lead crisis management.
• Manage and analyze reports and data.
• Other duties and responsibilities as assigned.

Required Skills/Abilities:

• Must be able to determine the needed approach, resources, and goals to meet business objectives and member needs.
• Must be able to analyze and translate medical and clinical diagnoses and procedures into designated numerical code.
• Must be able to handle multiple priorities at once.
• Must have excellent written and verbal communication skills.

Education and Experience:

• Education & Experience: BS/BA in a mental health field or an AA in Nursing with related psychiatric experience required; 5 years behavioral healthcare experience required; or any combination of education and experience which would provide an equivalent background
• 3 years managed care and 1 year leadership experience preferred
• Licensure: Current, active, unrestricted license in the state of AR in a mental health field such as an RN, PhD, LCSW, LPC, LMFT, LMSW, etc. to practice as a health professional required

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Telecommute may be considered.