Address
Form of workJob Description
Requirements
- Mandated reporter.
- Receives training in trauma informed practice and incorporates knowledge in day-to-day practice.
- Ability to answer and respond to calls in a timely manner.
- Must be able to provide excellent customer service and work with individuals to de-escalate crisis situations over the phone.
- Ability to work flexible schedule, including evenings, weekends and early mornings.
- Flexible to changing situations, staff and client.
- Ability to engage families in working relationships and sensitive to their needs.
- Understanding of child and adolescent development
- Demonstrates effective written and verbal communication skills
- Must be a team player
- Handles multiple priorities
- Independent discretion/decision making within the scope and responsibility of the position
- Manages emotions and can make decisions under pressure
- Manages stress appropriately
- Works effectively in close proximity to others and/or in a distracting environment
- Demonstrate strong organizational skills
- Ability to work with diverse population
- Understands & practices Universal Precautions
- Manage afternoon and even huddle to ensure smooth transition of children from 1st to 2nd shift, and 2nd to 3rd
- Provides crisis management, de-escalation, parenting skills, and behavior management via phone.
- Assesses safety for children and adults, including Saint Francis Ministries staff.
- Develops short term safety plans to re-solve crisis situations.
- Informs Leadership immediately of Significant Events.
- Works with internal and external partners to access supports to the child/family during a time of crisis.
- Coordinates transportation arrangements for multiple youth in a timely and efficient manner.
- Works in conjunction with Foster Care Homes Workers to locate out of home placements, planned and/or emergency, referred to the program by DCF.
- Notifies afterhours Support Worker when appropriate afterhours placement is found
- Ensures all children being transported to placement have blue book, medications, and belongings.
- Documents information and completes all necessary Saint Francis Ministries forms according to timelines.
- Frequent communication/coordination with After Hours Supervisor, After Hours Support Workers and other Afterhours Coordinators during crisis situations.
- Tracks on call situations handled by local offices.
- Helps to manage on youth care support worker schedule in a fair and efficient manner.
- Reports critical incidents to DCF verbally within 12 hours, written within 24 hours.
- Implements Saint Francis Ministries policies and follows directives as required. Follows and adheres to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP’s), rules, personnel policies and procedures; related accreditation and licensure standards; and federal, state and local rules, statutes, regulation, and contractual terms.
- Is knowledgeable of and follows all safety procedures.
- Reports unusual incidents through appropriate Risk Management, clinical and safety channels.
- Ensures clients’ rights are protected.
- Prefer a minimum of 40 hours in-service education per year.
- Other duties as assigned.
Requirements
- Prefer Bachelor’s degree in Human Services field from an accredited university preferably in the Human Services field.
- High school diploma or equivalent required.
- Prefer two years’ experience working children and families.
- Must be 21 years of age.
- Must pass a drug screen, MVR, KBI, Child Abuse and Neglect Central Registry Clearance check and an Adult Registry check
- FBI Fingerprint check
- Lifting requirement of 50 pounds.
- Must have valid driver’s license, acceptable driving record and reliable transportation
