Affordable Housing Regional Manager

• Manages the properties in the most efficient and profitable manner possible given existing market conditions consistent with the goals and objectives of the company and property owners.
• Prepares annual operating budgets.
• Accurately and comprehensively conveys all operational reports and recommends appropriate strategies and adjustments at regular corporate/executive corporate meetings.

• Establishes and implements leasing goals and monitors leasing and move-in of new residents.
• Prepares innovative and detailed marketing and resident retention plans to maximize occupancy and income.

• Enforces resident retention practices and services request follow-ups.
• Ensures consistent, professional, and respectful communications to residents by modeling and directing staff to manage resident functions in such a manner as to maintain the respect and goodwill of all residents.

• Ensures all physical aspects of the property are, at all times, fully functional and maintained in an attractive condition.
• Ensures there are effective preventative maintenance programs in place and service request turnaround are adequate.
• Ensures that units are turned over within 3 to 5 days.

• Hires new staff in cooperation with Human Resources.
• Encourages and facilitates training for staff including safety, emergency procedures, and other job-related development opportunities.
• Manages high-quality on-site staff through the implementation of effective recruiting, training, motivation, evaluation, and development programs in conjunction with corporate staff.
• Consistently and effectively collaborates with the Director of Training and Staff Development on applicable training, development, and support initiatives.
• Ensures staffing schedules are consistent with property needs, being prepared to augment on-site staff, as needed.
• Ensures consistent, respectful, and professional communications to all staff at all times.
• Implements strategic growth plan and hires new staff in coordination with Human Resources.
• This position oversees all employees at the site level within the respective territory of the CPM portfolio.
• Models leadership and leads by example.
• Is committed to ongoing principles of creating diverse, equitable, and inclusive strategies when selecting our employees, collaborating with partners, and engaging with tenants.
• Reinforces compliance of all Human Resources policies with staff.
• Assists with successfully onboarding new staff members as outlined in Onboarding Procedure.
• Effectively performs and documents appropriate staff evaluations; is dedicated to assisting employees in managing their careers and reaching their professional goals through promotion and transfer opportunities by discussing job performance and objectives on a frequent and ongoing basis.

• Understands and ensures compliance with all federal, state, and local government regulations, codes, laws, and those of HUD, DHCR, HFA, USDA, or other governing agencies; has knowledge of and cooperates with area or municipal associations regarding ordinances and restrictions.
• Maintains full and ethical compliance of all files and ensures maintenance according to regulations.
• Meets with REAC, DHCR, HUD, USDA, Investors, and Auditors to conduct tours and property audits.

• Conducts occasional routine site inspections including files and office operations, interior and exterior of units and buildings, building systems, and curb appeal.
• Maintains a professional office atmosphere to ensure all residents and prospective residents feel welcome. Maintains a positive customer service attitude; including but not limited to being pleasant, professional, respectful, and responsive to residents, prospective residents, vendors, contractors, and all staff.
• Ensures timely communication with supervisor, executive leadership team, and applicable corporate staff, regarding all phases of property operation and significant changes or problems and keeps organized records of such.
• Negotiates property contracts with vendors in collaboration with Operations and Risk Management.
• Assists Property Managers with the preparation of administrative documents for REAC, DHCR, HUD, USDA, Investors, and Auditors.
• Effectively, respectfully, and professionally partners with all staff at all times.

• Must be able to maintain professional, respectful, and collaborative communication as well as act with the highest standards of ethical conduct at all times.
• Experiences frequent interruptions; required to meet inflexible deadlines; requires concentration and attention to detail; requires ability to problem-solve; requires a high level of organizational and prioritization skills.
• Requires ability to maintain confidentiality of information received.
• Requires ability to sit for prolonged periods; exposed to a visual display terminal for prolonged periods; dexterity and precision required in the operation of a computer.
• Ability to lift up to 25 pounds.

• Associate degree from an accredited college or equivalent.
• Accredited Resident Manager (ARM) or Certified Property Manager (CPM) must be obtained within five years of employment.
• Additional requirements for Affordable Site Management.
  • Must have HUD experience.
  • Must be a Certified Occupancy Specialist (COS).
  • Must have C3P Tax Credit and LIHTC certification.
  • Must have STAR certification.
  • Must have multi-site supervision experience.

• Must be willing to contribute to the harmonious and professional workplace environment, in which all individuals are treated with respect, supporting and upholding our zero-tolerance policy for harassment, discrimination, retaliation, or other prohibited conduct while concurrently acting with integrity in all situations.
• Must act with the utmost level of integrity and maintain ethical decision-making at all times.
• Must have substantial experience in Affordable Housing.
• Must have knowledge of financial operations and budgeting.
• Must have excellent interpersonal, organizational, time management, conflict resolution, and verbal and written communication skills.
• Must be computer proficient in Microsoft Office including Word, Excel, and Outlook and have the ability to effectively navigate the Internet.
• Proficient use of compliance software One Site, or another applicable system is required.
• Must be able to manage a flexible schedule and remain available for property emergencies, augmenting property staff, as needed.
• Regular travel between local residential sites required - out-of-area travel to residential sites, as necessary.
• Must possess a valid vehicle, driver’s license, and motor vehicle insurance.
• Possession and required use of a personal cell phone required.
• Performs other duties as assigned and commits to promoting company mission, values, and culture.

Formed in 1990, Rochester’s Cornerstone Group has become a true leader in Affordable Housing development in New York State. Since being formed, Cornerstone has created or preserved more than 3,000 units of Affordable Housing across New York State and extending into Pennsylvania. These projects serve a wide range of people, including families, the elderly, individuals with mobility impairments or people with developmental disabilities. Cornerstone has also brokered dozens of commercial properties in the region, ranging from professional office space to vacant land to industrial parks, as well as developed multiple commercial properties, from new construction to historic renovation.