Affordable Housing Administrative Assistant

• Job Title: PT Affordable Housing Administrative Assistant, Lawrence Ave
• Reports To: Community Manager
• Earnings Status: Non-Exempt, $18-21.00/hr. based on experience (25 hours/week)

• Assists in communications with residents, including but not limited to, payment reminders, payment arrangements, and/or legal eviction procedures.
• Assists residents/prospective residents with questions.
• Answers phone calls, takes messages, schedules appointments, checks and responds to voice mails.
• Collects rent, processes billing statements, posts payments, and deposits receipts.
• Checks and manages the property dropbox.
• Processes move-out paperwork, security deposits and work orders.
• Creates application packets and enter applicants into system.
• Assists with Recertification Interviews.
• Files paperwork efficiently and accurately.
• Maintains an organized and professional workspace to effectively manage and process paperwork, and to ensure all residents and prospective residents feel welcome. 
• Maintains a positive and professional customer service attitude at all times, including but not limited to being pleasant, respectful and responsive to residents, prospective residents, vendors, contractors and all staff.
• Orders and maintains administrative office supplies.
• Enforces and adheres to lease and rules and regulations, processes work orders and coordinates schedules with maintenance department.
• Follows all company rules, regulations, policies, and procedures as set forth in training sessions, manuals, memos and other means of communication.
• Attends scheduled meetings including site staff meetings, corporate management meetings, or other meetings as required.
• Communicates professionally, respectfully and collaboratively as well as acts with the highest standards of ethical conduct at all times. 

• Performs related duties consistent with the scope and intent of the position.

• Must be willing to contribute to harmonious and professional workplace environment, in which all individuals are treated with respect, supporting and upholding our zero-tolerance policy for harassment, discrimination, retaliation, or other prohibited conduct.
• Must have complete knowledge of all phases of leasing and resident retention or be willing to learn processes and procedures.
• Must have excellent interpersonal, customer service, organizational, time management, conflict resolution, verbal and written communication skills.
• Must be able to communicate professionally and respectfully at all times with residents, emergency providers, outside contractors and all staff.
• Required to sit for prolonged periods; exposed to visual display terminal for prolonged periods; dexterity and precision required to operate computer and office machinery.
• Must have computer proficiency in Microsoft Office and ability to navigate the Internet.
• Must be able to walk, move and transport up to 20 lb. loads, bend, stoop, climb stairs.
• Must have a valid driver’s license, state motor vehicle insurance and reliable transportation.
• Is committed to ongoing principles of creating diverse, equitable and inclusive strategies when selecting our employees, collaborating with partners, and engaging with tenants.

• This position does not have any supervisory responsibilities. 

• High School Diploma. 
• Minimum of 1-year experience in property management or administrative role preferred.
• Must have excellent interpersonal, customer service, organization, time management, conflict resolution, verbal and written communication skills.
• Extensive knowledge and experience with Microsoft Office and ability to navigate internet.
• Performs other duties as assigned and commits to promoting company mission, values and culture.

Formed in 1990, Rochester’s Cornerstone Group has become a true leader in Affordable Housing development in New York State. Since being formed, Cornerstone has created or preserved more than 3,000 units of Affordable Housing across New York State and extending into Pennsylvania. These projects serve a wide range of people, including families, the elderly, individuals with mobility impairments or people with developmental disabilities. Cornerstone has also brokered dozens of commercial properties in the region, ranging from professional office space to vacant land to industrial parks, as well as developed multiple commercial properties, from new construction to historic renovation.