Advanced Technical Writer - Bothell, Wa -Individual Contributor

WORK LOCATION: Bothel, WA

WORK STATUS: Individual Contributor, Full time

SCHEDULE: Mon - Fri, business core hours

START DATE: ASAP

END DATE: 6 to 12 months.

Description:

We're looking for an experienced Technical Writer with deep understanding of products/infrastructure. In this role, you’ll join our team who works with engineering and product management to update and maintain the eCommerce platform

As a Technical Writer, your role involves tasks such as writing conceptual overviews and procedures, reading and writing example code, or updating help center queries and FAQs. Using your extensive technical and leadership experience, you manage a team of writers, setting direction, giving feedback, collaborating internally and lending specific content expertise. You will work with a team of Technical Writers, seek out and prioritize technical challenges of immense value. You will also inspire others to deliver clear, compelling communications, infusing content with credible knowledge of the technology and infrastructure behind it.

Requirements:

• Experience with highly technical documentation required for Schema.org and FeedSpec
• Experience with HTML
• Highly technical judgment and understanding required to perform the role
• You’ll document new features and use customer and support team feedback to plan and deliver content improvements.
• You'll also have access to a larger team of writers in the organization, with opportunities to collaborate around tools, process, and innovation.
• Write technical documentation for developers and enterprise customers, including concept docs, how-to guides, and API reference docs
• Design and organize documentation sets for new features
• Rewrite and reorganize existing documentation to improve the customer experience
• Manage complex documentation projects, and take responsibility for the quality of your documentation
• Use internal Google tools, such as Cider-V, Critique to publish customer documentation
• Coordinate staffing needs with leadership.
• Responsibilities also include Working with a functional lead to execute strategies for improving document quality and developer experience. Partner with Product Management and Engineering documentation teams to plan docs strategies and deliverables.
• Flexible engagement
• Experience managing teams with multiple stakeholders across a variety of product areas Ability to manage multiple competing priorities in a fast-paced, constantly changing environment.
• Demonstrated analytical skills and excellent verbal and written communication skills. Technical writers communicate complex information clearly, concisely and accurately, and without relying on jargon

Equal Opportunity Employer

At TELUS International, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity

TELUS International will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. Our recruitment and sourcing teams only use email addresses that end with telusinternational.comor telusinternational.aiwhen emailing candidates. If you are unsure as to whether a job offer is legitimate or suspect that TELUS International's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at TINA_TalentAcquisition@telusinternational.com.

Job Type: Full-time

Salary: $62.50 per hour

Experience level:

• 2 years
• 3 years

Schedule:

• 8 hour shift

Application Question(s):

• Do you have experience Experience with highly technical documentation required for Schema.org?
• Do you have experience working with HTML?

Work Location: In person