Address
Form of workLocation: Information Systems
----------Department: IS Information Technology Svcs
----------Workdays/Nights: Variable
9299 College Pkwy
Shift: Shift 1
----------7:00:00 AM to 7:00:00 PM
Fort Myers, FL 33919
----------Work Type: Full Time
----------Exempt: No
Job SummarySummary:
Under general supervision, this position will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Team members will perform related work as required.
Responsibilities:
Preferredand/orHigh School Diploma or EquivalentRequiredAdditional RequirementsMinimum of 1 year of formal education or college beyond high school required. A plus certification or MCSE/MCSA certification in place of college
Experience RequirementsMinimum Years RequiredArea of ExperienceRequired/
Preferredand/orNo Experience RequiredAdditional RequirementsKnowledge of basic computer skills and networking
State of Florida Licensure RequirementsLicensesRequired/
Preferredand/orNot Required
Certifications/Registration RequirementsCertificates/RegistrationsRequired/
Preferredand/orMCSE (Microsoft Certified Solutions Expert)PreferredorMCSA (Microsoft Certified Solutions Associate)Preferred
US:FL:Fort Myers
