Admissions & Guest Relations Team Member 2024

Slide into a new job this summer at the Island Waterpark!

We're looking for fun people with a can-do attitude to join our Admissions & Guest Relations team! The different areas within the department include: Gate Host, Parking Attendant, Ticket Cashier, and Receptionist. If you enjoy working in a fast-paced environment we would like to meet you.

We aim to hire individuals who exude friendliness so we can consistently deliver exceptional guest service.

If you are looking for a fun summer job, come join our team at the Island!

Must be 16+ to apply!

The interview process starts in mid-March!

Responsibilities include:

• Greet and assist all guests in a helpful and courteous manner
• Communicate directions, prices and general information to guests
• Sell, process, and issue season passes.
• Assist guests with comment or complaints, handling situations in a calm and professional manner
• Treat all guest with courtesy and respect
• Answer all incoming telephone calls. Answer guest’s questions with accuracy while promoting the Island Waterpark in a positive and friendly manner
• Complete all required data entry for season pass system
• Operate point of sale/ camera system- ensure all operational procedures involving the system are being performed as required
• Verify all guests have ticket or pass which allows admission into the park
• Verify all season pass holders are using cards issued to them
• Communicate all required park information and instructions
• Assist in all procedures involving lost children
• Assist guest with maintaining a steady flow through the front gate and into the park
• Assist with glass and alcohol checks
• Sell and distribute daily/season parking permits
• Responsible for following all policies and procedures as outlined in park manuals
• Comply with the Island Waterpark dress code and grooming standards
• Responsible for maintaining an honest work environment, which includes reporting theft and dishonesty
• Perform all opening and closing duties as outlined by department manager/supervisor
• Keep work area clean, stocked and well organized

Skills

• Previous customer service experience is a plus
• Hands-on experience in cashier duties
• Attention to cleanliness and safety
• Patience and customer-oriented approach
• Excellent people skills with a friendly attitude
• Responsible and trustworthy
• A high school diploma is a plus but not required

General Qualifications:

• May be required to stand for long periods of time
• May be required to lift up to 50 lbs.
• May be required to be exposed to direct sunlight and hot temperatures
• Must be able to multitask and be flexible in a fast-pace environment
• Must be able to work well with others
• Must be able to communicate effectively

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Part-time

Pay: $16.00 per hour

Benefits:

• Employee discount

Application Question(s):

• Why do you want to work at Island Waterpark?
• How would you impact our guests' experiences?
• Have you ever been employed by Island Waterpark?

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person