Admissions Coordinator

SUMMARY

The Admissions Coordinator is responsible for coordinating admissions within our network of programs from start to finish. A role encompasses leadership in all areas of the admissions department. This is the most important position in the company and is the primary source of revenue. Very valuable calls and assets are made available to ensure quality call flow, lead generation, PPC Campaigns, Social Media campaigns and referrals.

DUTIES/RESPONSIBILITIES

• Answer a multi-line telephone system in a polite, upbeat, and friendly manner.
• Utilize available resources and follow protocol to answer questions and educate callers.
• Gather client demographics, insurance information & preadmission assessment.
• Follow & maintain a firm understanding of HIPAA regulations always, regarding client information.

• Proper documentation of all information pertaining to a client in Salesforce & any other platform that requires documentation.
• Advocate for the potential client to attend one of our programs by properly documenting all questions in the preadmission assessment.
• Maintain a firm understanding of all of our program’s nuances and
• Educate yourself on conversational dynamics.
• Participate in culture in a healthy manner.
• Provide feedback to leadership and management on quality of media or new trends.
• Maintain a closing percentage above 30% on a consistent basis.
• Maintain a VOB rate above 5% on a consistent basis.

To successfully fulfill this role, the individual shall perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and execute general correspondence. Ability to orate effectively before large and small groups of peers, leadership, and key stakeholders.
• Ability to interpret KPI data and calculate simple math equations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to critically address complex challenges.
• To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, CRM, EMR, Video Conferencing tools, and other technology used to enhance remote engagement.
• Two (2) to four (4) years related experience and/or training or equivalent combination of education and experience.
• Bachelor’s degree in business administration, communication or a related area of study preferred.
• Valid Driver's License (Unrestricted)