Administrative Officer 2 (Water & Sewer)

Bachelors degree. One year of administrative experience is required. Additional administrative experience may substitute for the required college education on a year for year basis.

This is administrative work in performing various administrative activities in a central administrative division in a county department. Employees in this class are responsible for performing various administrative duties and assisting departmental management in carrying out required administrative operations, that may include human resources, finance, accounting, procurement, performance management, risk management, recruitment, and general maintenance as needed.

This job involves advanced administrative work in the Department's Retail Customer Services Division. The position manages the Administrative Hearings Under Implementing Order 10- 8, WASD Rules and Regulations, Section 2.07 (14). Any Customer of the Department who wishes to dispute the accuracy, amount, or calculation of any water and sewer service billing, credits, or denial thereof may request an administrative hearing.

The incumbent represents the Department in these proceedings and is responsible for explaining the Department's actions under the Department's Rules and Regulations Rules and Regulations. The incumbent is responsible for the receipt audit of customer hearing requests. The duties include researching account history, billing, and communications and evaluating the merits of customer disputes. The incumbent is also responsible for assembling a hearing package, including the account chronology, support documentation, and a summary of the Department's actions and explanations of applicable rules and regulations for management review and presentation.