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SalaryJob Purpose: To accept and schedule customer orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Transport Operations Department.
Essential Duties and Responsibilities:
- Enter customer orders and scan / index documents as required.
- Schedule the pick ups and delivery of customer loads.
- Properly document orders in computer and update customer contact information.
- Maintain communications with customers regarding changes in pick up an delivery schedules and potential service failures.
- Clearly understand goals, policies, and procedures of RJW.
- Communicate customer problems, leads, and inquiries to the appropriate personnel.
- Maintain confidentiality of company information.
- Recommend improvements and implement approved improvements.
- Update reports as required by operations manager and COO.
- Assist local dispatcher in update of Tee Cards.
- Other tasks as assigned by manager.
Additional Responsibilities:
- Positive telephone personality.
- Capable of being trained to be ‘Phone Assertive’.
- Exceptional customer service skills.
- Organizational and scheduling skills.
- Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.
Qualifications:
- Basic office clerical skills.
- Must be able to type at least 40 wpm.
- 1 – 2 years of clerical experience.
- Basic transportation / logistics experience.
Education and/or Experience Required:
- High School Diploma or general education diploma (GED) is preferred.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
- Clerical: 1 year (Preferred)
- Warehouse: 1 year (Preferred)
Work Location: In person
