Administrative Assistant - Performance Management And Improvement

SUMMARY:

We are seeking an Administrative Assistant to join our Performance Measurement and Improvement team. The role will report to the Accreditation Program Manager, oversees review processes and coordinates committees for accreditation, policies, practice standards and other related Performance Management & Improvement (PM&I) meetings; designs and maintains relevant webpages; assists with regulatory visits; and provides administrative assistance for those within the PM&I department. This full time role will work days, fully on-site.

Purpose of this position: Under general supervision, provides administrative support to a department and leadership staff. Performs work involving technical or complex administrative tasks requiring excellent communication skills, considerable independent judgment and the ability to be flexible in a fast-paced environment.  Represents the department and the organization to internal and external customers.

RESPONSIBILITIES:

• Provides administrative support to a department and leadership, including arranging meetings, transcribing and developing documents
• Provides staff and leadership support in planning and executing department goals and strategies
• Acts on behalf of the leadership team to manage calendars, communications, travel, and meeting arrangements in a timely manner
• Greets visitors to the department and answers general support calls from internal contacts and vendors.  Directs visitors/calls as appropriate.  Resolves issues with little guidance
• May assist in the on-boarding of new employees to the department, including submitting IT requests and maintaining accurate employee records for the department. Maintains accurate versions of department organizational chart
• Works closely with team members to produce presentations, proposals, reports, letters, and other materials as needed. Tracks, inputs, and maintains department data and information as instructed
• Submits requests and maintains appropriate levels of office supplies and necessary department equipment, materials, and tools
• Provides project support as needed
• Provides customer service to hospital personnel in a timely, professional manner
• Serves on administrative and/or cross departmental teams and task forces as assigned
• Performs other duties as assigned

QUALIFICATIONS:

Minimum Qualifications:

• High school graduate
• 4-6 years of relevant administrative experience

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications:

• Associates Degree
• Experience in a healthcare setting

Knowledge/ Skills/ Abilities:

• Ability to work independently with limited guidance
• Ability to adapt to change and changing priorities
• Ability to communicate in a professional, clear, succinct, and tactful manner, both verbally and in writing
• Experience in computer applications, e.g. Microsoft Word, Excel, Outlook, and PowerPoint
• High level of interpersonal skills and the ability to communicate with people at all levels of the organization
• Ability to manage a workload involving multiple activities and tight deadlines
• Confident ability to exercise independent judgment and maintain confidentiality of materials and information