Administrative Assistant Ii - Registration Unit (Littleton, Co)

• Medical and Dental plans
• Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax and Roth 401K and 457 plans
• Paid life insurance
• Short- and long-term disability coverage
• Employee Wellness programs
• Flexible Spending Accounts
• Health Savings Accounts
• 11 paid holidays per year plus generous vacation and sick leave
• Flexible work schedule options and remote-work options
• Career advancement opportunities throughout the State system
• Some positions may qualify for the Public Service Loan Forgiveness Program.

This work unit exists to approve and process registrations for 90,000 Vessels, 30,000 Snowmobiles, 145,000 Off-Highway Vehicles (OHV's), 25,000 OHV Permits and 15,000 Non Resident Snowmobile Permits on an annual basis, and keep accurate registration record, information for ownership, identification and Law Enforcement purposes. In addition, the Registration Unit serves as the South Denver Metro Area Service Center, selling Annual State Parks passes, hunting and fishing licenses, and other products.

This position exists to provide vessel and vehicle registration customer services to both Colorado residents and non- residents. Approve and process the registration of vessels, snowmobiles, and off-highway vehicles, and clarify and reconcile with the customer any problems or questions that may arise. This position provides wildlife information related to fishing and hunting, along with selling park passes and a variety of other products. Serves the public in person, by phone, e-mail or US Mail.

Registration Application Processing
Verifies authenticity of applicant information on registration applications completed by customers, agents/dealerships, and Parks field staff, including Park Managers, Administrative Assistants, and other office/clerical staff, by accessing database files and comparing and verifying information provided by customers. Informs customers of discrepancies involving registration application information and requests additional and/or corrected information by initiating written or verbal communication. Compares applicants information to data and formats regulated by the Federal government as well as industry and manufacturer specifications.

Customer Service and Revenue Management
Assures office readiness for customer service. Sells park passes, fishing licenses, hunting licenses, and other products using IPAWs. Assists customers with hunting questions.
Reconciles previous day's sales by analyzing and balancing documents and revenue totals and closing shift boxes in IPAWs. Count cash, coins, checks, and credit batch closes. Organize change bags daily for front counter. Any discrepancies in these figures must be researched and corrected prior to final closeout. Prepares deposit for daily sales and takes deposits to the bank. Upload registration documents to vehicle profiles, and handle return mail for registration decals.
Supervision and Training
Assists seasonal employees in daily customer service duties by training, advising, checking work, and assuring that they are providing quality customer service. If they make a mistake, this position helps educate the temporary employee on proper procedure.

• Appropriate education in accounting, business, wildlife management, biology, or outdoor recreation or related field of study will substitute for the required experience on a year-for-year basis.

• Current or former State experience relevant to this position
• Current or former Colorado Parks & Wildlife work or volunteer experience
• Relevant experience in an office setting to include record keeping, scheduling, and accounting
• Excellent customer service skills, problem solving abilities, and critical thinking.
• Demonstrates initiative and self-motivation.
• Keen attention to detail.
• Strong interpersonal skills.
• Ability to work well independently as well as in/with a team.
• High proficiency interpreting and explaining rules/regulations.
• Proficiency in the use of Google email, Google docs, databases, the use of electronic licensing system(s).

• State of Colorado residency is required at the time of application.
• Must possess and maintain a valid state of Colorado driver's license if operating a State vehicle.
• Background Check required
• Occasional travel may be required for trainings
• Schedule is Monday through Friday between 7:50am to 5:10 pm in the office every day
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position. (Please Note: Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with DNR).

• All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement.

• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts.

• Resumes, cover letters and other attachments are not considered as part of initial reviews, therefore, it is important to document in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement.

• Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content, writing ability, spelling, grammar, and effective communication.

• This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.