Administrative Assistant

We are looking for a dedicated and detail-oriented administrative professional to join our team in the role of Scheduler/Administrative Assistant.  In this pivotal role, you will serve as the primary point of contact for coordinating client intake appointments and supporting the attorneys and paralegals. 
Our ideal candidate has extensive customer service skills, is great with people – especially older people, has a passion for helping others, possesses excellent communication, organization, and time management skills, navigates technology with ease, and is adept at managing substantial phone and email correspondence to guarantee a seamless and efficient scheduling process.
You might be the one we are looking for if:

• You thrive in small organizations and can easily adapt and evolve
• You have a passion for helping others while exhibiting patience
• Clients and their details matter to you
• You have a friendly welcoming attitude and strong sense of curiosity
• You have the ability to see the big picture, while managing all the little details

Primary Responsibilities

• Assist clients or potential clients with scheduling appointment or initial consultations, while providing exceptional customer service
• Answer phones, direct callers to appropriate team member
• Organize and maintain calendars for various team members to ensure all appointments are correctly and promptly added
• Handle all tasks for new initial consultations
• Perform general operational tasks including copying, scanning, mailing, assisting drop-in clients, filing paperwork (and electronic communications), handling voice mail messages, and creating new client physical and electronic files
• Order office supplies and coordinate with vendors
• Prepare client invoices
• Ensure the highest level of client satisfaction by responding promptly to all client calls, questions, or inquiries.

Attributes of a Strong Candidate:

• Minimum of 3-5 years customer service or administrative experience
• AA or BA/BS is preferred
• Personable, welcoming attitude, people oriented and enjoys being on the phone
• Loves technology and learning new software; navigates computer programs with ease
• Thrives in a fast paced environment
• Excellent communication skills (in-person, on the phone, and in writing)
• Ability to quickly and accurately finish detailed work
• Ability to organize, monitor, and track numerous ongoing and one-time activities
• Ability to learn and follow procedures and initiative to ask questions
• Proficient in Microsoft Office applications
• Team player with a great sense of humor and a desire to learn and grow

Compensation

• $22-$25 hourly

Who We Are
The Chubb Law Firm is a boutique law firm in Folsom, California focusing on elder law, special needs, and modern estate planning (no litigation). Every day, we help people protect everything they have and everyone they love by creating custom plans for modern families and creating peace of mind.  We believe in persistence, trust, and relationships.  Our mission is to help people and bring them peace of mind during times that can be very chaotic.
Our firm is a small, close-knit group of professionals with very high service standards.  We value our team and have a cooperative work environment. 
We offer Flexibility to support your work/life balance!

• Our office is open Monday – Thursday and an average workweek will vary but is generally 32 to 36 hours per week.  Occasional Fridays, no weekends.
• Office hours are 8:30 – 5:00 P.M. Start and End times are somewhat flexible and may reflect personal needs.

Benefits

• Paid time off (
  •  Eight (8) holidays, 1 week vacation after 1 year, Thanksgiving week and Christmas week)
• 401K
• Weekly team meetings
• Monthly lunch & learns
• Staff training

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