Administrative Assistant

FirstEnergy
About the Opportunity
FirstEnergy's regulated distribution companies form one of the nation's largest investor-owned electric systems, based on serving 6 million customers in the Midwest and Mid-Atlantic regions. Stretching from the Ohio-Indiana border to the New Jersey shore, the companies operate a vast infrastructure of more than 269,000 miles of distribution lines and are dedicated to providing customers with safe, reliable and responsive service.
This is an open position with Ohio Utility Operations, supporting the Ohio Edison, Toledo Edison and Cleveland Electric Illuminating Company areas of Ohio.
The successful candidate will work from the Ohio Operations office in Akron/Fairlawn, Ohio performing a variety of administrative duties to support the Human Resources department.
Summary of responsibilities:

• Demonstrates a solid commitment to all aspects of safety and supports safety as a core value throughout the organization.
• Performs a variety of administrative duties requiring initiative, judgment, and developed knowledge and skills including but not limited to:
  • Processing employee actions, leaves, and changes in Oracle, ensuring accurate and timely processing of the data
  • Creating and maintaining accurate and up-to-date records and files for highly confidential human resources information
  • Monitoring various reports, accounts, and other information for compliance
  • Scheduling and organizing meetings / events
  • Processing requisitions, expense statements and departmental invoices
  • Compiling data and preparing a variety of correspondence, letters, forms, reports, and presentations using the appropriate office equipment and software
  • Maintaining databases and mailing lists associated with employee programs
  • Maintaining office supplies and processing facilities requests
• Meets customer needs by providing sound internal and/or external customer service and responsiveness. Anticipates customer needs and responds in a prompt, courteous, and professional manner.
• Builds relationships and credibility across organization.
• Takes initiative to solve problems and bring issues to closure.
• Uses effective communication skills with good judgment.
• Assists with job posting and employment testing.
• Remains knowledgeable of HR policies, programs, and resources.
• Maintains a high degree of confidentiality on projects and employee-related information.
• Assists during emergencies and storm-related activities and travels to various off-site locations as well as FirstEnergy office locations, training facilities and customer sites when requested.
• Must be available to assist in outage or storm restoration support during evening, weekends and holidays as needed.

Qualifications at Administrative Level:

• Must have a High school diploma or GED.
• Possesses 4-7 years of related work experience.
• Must pass the Company's EEI Support and Administrative Selection System (SASS) test.
• Prior experience working with and maintaining confidential information.
• Proficiency in intermediate administrative skills and occasionally require assistance in advanced functionality; understand business units' technical and/or business processes.
• Proficiency in MS Office: Microsoft Word, Excel, Outlook and PowerPoint. Experience with Oracle a plus.
• Demonstrates a questioning attitude to learn, produce results, and develop relationships and makes process recommendations when appropriate.
• Ability to follow established element practices, procedures, and instructions, and produce administrative work products in a thorough, timely and accurate manner.
• Demonstrates verbal and written communication skills.
• Demonstrates excellent interpersonal skills and ability to work effectively in a team environment as well as independently in a fast-paced environment.
• Demonstrates strong organizational skills, flexibility, and the ability to independently prioritize and adapt to shifting priorities and meet deadlines.
• Excellent customer service skills including the ability to be friendly, courteous and helpful to internal and external customers.
• Ability to deliver quality and accurate work.
• Must be available to assist in outage or storm restoration support during evening and weekends as needed.
• Must be able to travel to various off-site locations as well as FirstEnergy office locations, training facilities and customer sites when requested.

Qualifications at Advanced Administrative Level include all of the above and:

• Must have a high school diploma or GED.
• A minimum of 7-10 years of related work experience.

Qualifications at Senior Administrative Level:

• Must have a high school diploma or GED.
• A minimum of 10 years of related experience.

EEI Testing
We administer selection tests for a variety of positions. The required tests have been developed by the Edison Electric Institute (EEI), a trade association of investor-owned electric utility companies. We strongly encourage potential employees to review all information, including the sample test brochures, and to use the available practice tests before taking the actual tests. Click this link to access the practice tests. You will be prompted for a name and password. Use firstenergy for both.
https://secure.eei.org/eeitests/onlineproducts/Login.aspx
Practice tests provide sample questions and detailed discussions of the correct answers. It's important to take the practice test as you would the actual one, with similar intensity and concentration. You must have Adobe Acrobat Reader on your computer.
Note: EEI website does not allow access to actual tests. Testing is held at various locations throughout our service territory based on where the job is located.
Benefits, Compensation & Workforce Diversity
At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety
Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.