Acct. Manager, Hotels & Resorts

The primary responsibilities of the Account Manager, Hotels & Resorts are to proactively provide seamless sales, marketing and customer service support to hotels in their assigned market areas, ensure client retention/conversion and to achieve/exceed established marketing revenue goals.

Essential duties and responsibilities include the following. Other duties may be assigned.

1. Present and sell marketing opportunities to designated accounts - individual hotel properties worldwide.
2. Create marketing proposals and insertion orders for individual hotel properties worldwide.
3. Onboard new hotels.
4. Conduct New Hotel Orientation webinars and manage invitations.
5. Provide customer service and assess the needs of accounts.
6. Proactive account analysis and market assessment.
7. Ability to problem-solve and provide productive resolution.
8. Support the Managing Director and Director, Hotels & Resorts in the planning, creation and execution of Virtuoso annual marketing plan and projects as required.
9. Conduct professional client meetings.
10. Maintain credit/billing spreadsheets per assigned accounts.
11. Attend professional events relevant to the GPP - Hotels, Destinations & Experiences department.
12. Supervise personnel as appropriate.
13. Achieve/exceed individual and department goals and revenue targets.

Educational and Skills Requirements:

• Bachelor’s degree
• 3+ years of experience in hotel sales
• 2+ years of experience in management preferred
• Excellent written and verbal skills
• Ability to multitask, prioritize, and problem solve in a deadline driven environment
• Personable, professional team player a must
• Proficiency in MSWord, MS Excel, Power Point and Outlook
• Competencies of internal Virtuoso platforms
• Uploading Insertion Orders to Magazine Manager
• Accounting and billing updates in MM
• Providing Metrics to partners on Marketing activities
• Zoho CRM
• Virtuoso EMS
• Smartsheet
• Virtuoso.com
• Aware of current business trend knowledge 
• Able to collect and analyze complex information, problem solve, and make decisions 
• Strong skills in inspiring the win-win-win 
• Ability to work independently 

Travel Requirements:

• Infrequent travel may be required to attend company events (1-3 trips per year).
• Travel will be primarily domestic but may include some international.

Type/Nature of Contacts:

• Internal: Key job contacts are primarily with managers outside of the job’s immediate work unit/department.
• External: Daily contact with global hotel partners.

We offer a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.

Pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location, experience, knowledge, skills, and abilities of the applicant.