Accounts Representative

Account Representative

Job Description

GENERAL DESCRIPTION: Responsible for telephone and field collections to ensure rental accounts are current, controlling and managing daily credit activities including in-home collections, skip tracing to locate customers and merchandise, recovery of merchandise and processing legal accounts when necessary.

ESSENTIAL FUNCTIONS:

• Follow all State and Federal collection laws.
• Organize and carry out all activities in the collection department.
• Meet or exceed company collection guidelines.
• Perform rental order verifications as requested by management.
• Team with store sales staff on initial rental decisions.
• Receive payments and post amount paid to customer’s account.
• Communicate with customers with past due accounts via telephone or written communication.
• Visit past due customers in-home as necessary to collect payment or recover merchandise.
• Follow company’s plan for record keeping on all correspondence with customers and status of collection efforts.
• Establish and maintain relationships with area lienholders and law enforcement agencies.
• Negotiate return of store merchandise with lienholders.
• Perform skip traces as required.
• Advise management on merchandise recovery and prosecution decisions.
• Prepare, request and track prosecution against customers and lienholders.
• Maintain vehicle mileage logs.
• Protect company assets and maintain company confidentiality.
• Maintain the highest level of compliance with all company policies, and procedures.
• Ability to work with minimum supervision.
• Ability to work Saturdays and split days off until 7 p.m. or later.

QUALIFICATIONS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
Associate's degree (A. A.) or equivalent from a two-year college or technical school; or six months to one year collections experience; or equivalent combination of education and experience. Previous RTO experience desirable.

Language Ability:
Excellent oral and written communication skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Ability to read, speak and understand Spanish desirable.

Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to make critical decisions and exercise mature judgment.

Computer Skills:
To perform this job successfully an individual should have knowledge of Word Processing software; Spreadsheet software; Inventory software and Database software.

For Internal Use Only RENT A WHEEL AND RENT-A-TIRE Page 1
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Rev. 4/8/13 MG

Job Descriptions

Account Representative

Job Description

Certificates and Licenses:
Valid in state driver’s license.

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and outdoor weather conditions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and stoop, kneel, walk and stand. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

The above job description is not intended to be an all inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

REPORTS TO: Store Manager

STATUS:Non Exempt

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For Internal Use Only RENT A WHEEL AND RENT-A-TIRE Page 2
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Rev. 3/28/13 MG

Job Descriptions

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Bessemer, AL: Relocate before starting work (Required)

Work Location: In person