Address
SalarySummary
Chargeback aging monitoring for claims
Customer Claim verification
Customer Claim dispute & collection
Maintain in-house compliance system (VMI)
Share/maintain information
Supporting team tasks/projects
Responsibilities
- Responsible for daily verification of new chargeback and payment collection of disputed chargebacks
- Assist and support team to resolve chargebacks for monthly customer claim resolution
- Verifying Customer Claims data with Internal data (sales, transportation, delivery tracking) to ensure accuracy
- Responsible for root cause customer claim and validate to allow or to dispute & collect payment
- Compile verified customer claim data to submit approval request to supervisor
- Collect evidence and documentation to dispute on customer websites for invalid claims
- Monitor dispute status and respond to dispute inquiry or result provided by customer
- Identify problem area and inform related parties to improve work process and reduce company risk
- Maintain customer claim data on In-house system to ensure information are up to date
- Share Customers compliance programs and routing guides updates to related parties as needed
- Maintain customer claim master file as needed base
- Responsible for providing information to all inquiry that pertains to customer claim
- Assist and support any additional task or project assigned to team as needed base
Qualifications
- Bachelor’s Degree in accounting, or business field
- Bilingual in English and Korean
- Intermediate knowledge on Microsoft Office
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take in account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies, where applicable, the salary range listed may not reflect all geographic differentials applied.
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