AddressThe Account Supervisor, Account Service will contribute to the success of one or more accounts with the core responsibility for workflow and financial management on assigned accounts. In partnership with Account Director/VP, Account Service, the Account Supervisor will lead internal teams to deliver work that is on strategy, on time and on budget.
The following is a summary of the specific areas of responsibilities and the expected skillset of an Account Supervisor team member.
Overall Client Leadership
- Develops excellent relationships with clients and internal staff members as the lead point of contact for client workflow
- Serves as primary client liaison on project management-related work. Has excellent written communication and clearly articulates project goals, objectives and updates in a timely manner
- Demonstrates a deep understanding of the client’s overall business operations, brand vision and strategy for assigned accounts. Meets with client leadership counterparts on ongoing basis to stay informed of updates/pivots to strategy and adjusts production/project management responsibilities and deliverables accordingly
- Delivers excellence on behalf of BVK and our clients. As such, is seen as a leader on the account from both and internal and client-perspective when it comes to executing and delivering on SOWs
- Proactively identifies areas for account improvement/growth and pivots account processes accordingly
Business Development
- In partnership with Account Director, VP and SVP, leads organic growth efforts of assigned accounts
- Contribute to new business-related activities such as RFPs or pitches. Serve as the go-to for scoping potential client engagements
Fiscal
- Responsible for the financial management of assigned accounts. Oversees SOW development and coaches junior team members on estimating and invoicing
- In partnership with AAE/AE/SAE, manages the performance against SOWs and estimates to ensure financial health of assigned accounts. Leads quarterly reconciliation process and monthly forecasting efforts
- Leads billing resolution issues with clients
- Seeks insights from past projects to optimize future work related to account efficiency and profitability
Project Management
- Oversees client project initiatives from start to finish. Gains necessary internal/client approvals and keeps client and Account Director, VP & SVP informed of pertinent updates
- Owns project management timelines and internal communications. Oversees day-to-day process on assigned accounts by identifying, communicating, and confirming deliverables of all team members and clarifying ream roles and responsibilities, as required
- Leads client status update meetings
Training/Supervision/Agency Performance
- Mentor AAEs/AEs/SAEs on project management using BVK Account Service best practices. Includes status updates, written client/internal comms, timeline development and invoicing recommendations
- Direct management of junior team members on client-centric teams
- Contributes to internal team members’ performance elevators upon request
Required Skills/Experience /Competencies
- 5-10 years agency or comparable business/client-side experience
- Proven success as Project Manager. Has experience:
- Balancing multiple initiatives, clients, deadlines, and teams
- Working with cross-functional teams to produce work that’s on time, on budget and on strategy
- Utilizing data to drive strategy/project next steps
- Demonstrates exceptional interpersonal skills both internally and with clients
- Possesses high sense of urgency
- Innate sense of curiosity and willingness to learn multiple clients’ businesses and competitive set
- Has previously managed client budget tracking and invoicing on multiple accounts
- Ability to pivot/course correct without becoming overwhelmed
- Exemplary organizational skills, time management & attention to detail
- Projects confidence in front of clients and large internal teams
- Desire to contribute to ongoing departmental trainings/Account Service tool development
- Consistently seeks ways to proactively improve agency systems & process
Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
